Senior Software Engineering - Customer Service

Description

Job Summary: We are looking for a software engineer to develop, learn, collaborate, and innovate, focusing on customer experience within a Contact Center environment. Key Highlights: 1. Software engineering with a focus on AI and customer experience 2. Python and AWS development for AI agents 3. Participation in project architecture design Itaú is Brazil's most valuable brand, the best company to work for according to Great Place to Work, and the largest bank in Latin America. We impact over 98 million customers daily across 18 countries. We are made of people, and we believe that having a team with diverse origins, cultures, beliefs, experiences, races, disabilities, genders, sexual orientations, and generations broadens perspectives and contributes to an environment of respect and appreciation for differences. Customer service community, RT of **Contact Center**. Focus on improving customer experience through people and AI tools. **Responsibilities and Duties** We are seeking a software engineering professional who wants to grow and learn, share knowledge, collaborate, and innovate—delivering value to all our customers. **In this role, you will:** * Perform software engineering. * Develop agents in **Python**. * Create containers on **AWS**. * Participate in designing architectures for RT projects. * Apply **unit tests**. * Create **low\-code** agents in **Copilot Studio**. **Requirements and Qualifications** * Python – AI agent development. * AWS – container development and use of services such as Lambda. * Azure – knowledge for integration purposes. * Building and consuming APIs. * Copilot Studio – low\-code agent creation. **Additional Information** **By becoming an ituber, you get\_** * Transportation Allowance * Meal Voucher (Restaurants) / Food Voucher (Supermarkets) * Health Plan (Fundação Saúde Itaú **or** Central Nacional Unimed) * Dental Plan (Odontoprev **or** Interodonto) * Life Insurance * PLR – Profit Sharing and Results (subject to bank performance) * Private Pension * Exclusive discounts on our financial products * Extended maternity and paternity leave * Daycare / Babysitter Assistance (for moms and dads) * Study Incentives * Wellhub or TotalPass * Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião) * \+ Additional benefits you may learn about during the process Learn more about our culture: https://www.itau.com.br/relacoes\-com\-investidores/noticias/cultura\-itubers\-e\-nosso\-novo\-conjunto\-de\-valores/ * We encourage applications from people with disabilities for all positions; therefore, feel free to apply to roles marked as exclusive or non-exclusive for people with disabilities. We are committed to inclusion and value diversity. **\#JoinItaú \#BeAnItuber** We are the **largest private bank in Brazil** by market value and **Brazil's most valuable brand**, valued at **R$ 46.9 billion**, according to the Interbrand 2024 ranking. We are also the company that most **develops careers in Brazil**, according to LinkedIn Top Companies for seven consecutive years, and we have received the award for **Best Internship Programs 2024** by CIEE. With the largest product portfolio in the sector nationwide and through our brands and commercial partnerships, we offer a wide range of career opportunities across various specialized areas—all driven by a powerful purpose: **delighting our customers by delivering what they need, when they need it!** Today, we have a team of 96,200 employees (the itubers) spread across Brazil and abroad, present in 18 countries.