The Junior Remote Attendant is responsible for providing remote support and customer service using digital tools. This professional must possess communication skills, empathy, and the ability to efficiently solve problems. * Provide remote customer service via telephone, chat, or e\-mail * Identify customer needs and offer appropriate solutions * Record and update information in the customer service system * Clarify doubts and provide information about products or services * Resolve customer issues promptly and efficiently * Forward more complex requests to the responsible departments * Maintain service quality standards in accordance with company guidelines * Seek customer satisfaction and loyalty * Participate in training and development programs to enhance skills * Collaborate with the customer service team to achieve established goals
João Silva
Indeed · HR
João Silva
Indeed · HR
