Mid-level Chargeback Analyst

Description

Job Summary: Mid-level Chargeback Analyst to manage and prevent disputes in payment operations, with a focus on revenue analysis and recovery. Key Highlights: 1. Manage and prevent disputes in payment channels. 2. Analyze, process, and monitor chargeback cases. 3. Ensure compliance with card network rules and regulations. **✨** **Your talent drives our future** ----------------------------------------------- **Getnet** is a global technology company specializing in payment solutions for merchants. Founded in Brazil and present across Latin America and the Iberian Peninsula, we support over **1.3 million merchants** with end-to-end services — from point-of-sale terminals to e-commerce. We are part of **PagoNxt**, Santander Group’s global fintech, and operate as an acquiring hub with strong presence in **Spain, Portugal, Brazil, Mexico, Chile, Argentina, and Uruguay**. Our mission is clear: **simplify payments through innovation, security, and scale**, helping businesses of all sizes grow with agility. We offer a unified platform integrating hardware, software, fraud prevention, acquiring, reconciliation, and financial services — all within a single ecosystem, enabling our customers to focus on growing their business. Joining Getnet means becoming part of a company that combines fintech innovation with the stability of a global bank. **Imagine your future. Care for your career. Simplify your journey.** This means you’ll have the opportunity to build impactful solutions, grow through real development opportunities, and evolve in a culture that values well-being, inclusion, and transparency. We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and help shape the future. Here, you’ll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes. ✨ **If you want to be part of the next generation of financial solutions, this is the right place.** **Can you already picture yourself as an Nxter?** At Getnet, we’re looking for a Mid-level Chargeback Analyst to join our team in **São Paulo, SP**, to manage and prevent disputes in payment channel operations. We seek an analytical, results-oriented professional with experience across the full chargeback lifecycle — from identification to revenue recovery. **Your responsibilities will include** * Analyzing, processing, and monitoring chargeback cases. * Preparing and submitting representations (dispute management) to card networks and acquirers. * Monitoring operational KPIs to identify trends and opportunities for loss reduction. * Investigating fraud and inconsistencies related to disputed transactions. * Ensuring compliance with card network rules (Visa, Mastercard, Elo, etc.) and applicable regulations. **✅ What we’re looking for** * Prior experience handling chargeback processes at financial institutions, acquirers, or payment gateways. * Knowledge of dispute rules and workflows of major card networks. * Experience in data analysis and KPI development. * Intermediate/advanced Excel proficiency. * Analytical, organized profile with strong communication skills. * Completed undergraduate degree. **✅ Bonus qualifications** * Knowledge of digital payment methods and e-commerce. * Experience with BI tools (Power BI or similar). **What we offer** Medical assistance Dental assistance Birthday day off Life insurance Annual vaccination campaign Transportation allowance (VT) Meal/voucher allowance (VR/VA) Annual bonus Childcare allowance Christmas bonus Extended maternity and paternity leave periods Specialized Personal Support Program (PAPE) Ástex Platform: free resource for learning a new language (English, Spanish, French, Italian, German, and Portuguese) Access to a learning platform connected to all LinkedIn Learning and O'Reilly content * ️ Option to contract personal loans at interest rates lower than market rates **Next step** Apply now — and if you know someone who might be looking for this opportunity, please share.