Resident Concierge

**The role** Blacksand manages apartment communities in Dallas\-Fort Worth. Our on\-site teams handle the physical asset. This person handles the rel
- Monthly resident touchpoints
- Birthday and holiday cards
- Post-work-order calls

Main responsibilities: * Maintain active relationships with customers to foster loyalty and strengthen the brand; * Lead, guide, and supervise the commercial team on a daily basis; * Assign sales targets, monitor results, and propose corrective actions when necessary; * Ensure implementation of commercial strategies and company policies; * Monitor performance indicators (sales, conversion rate, average transaction value, margin, etc.); * Provide regular feedback and support team development; * Directly manage relationships with strategic customers; * Support negotiations, sales closing, and conflict resolution; * Ensure organization of commercial processes and proper use of systems; * Promote a collaborative, motivating, and results-oriented work environment; * Report results and analyses to management. Requirements: * Bachelor's degree in Business Administration, Commercial Management, or related fields (completed or in progress) is preferred; * Experience in sales and customer service, preferably in the glass industry; * Experience managing teams; * Skills in negotiation, sales techniques, and commercial KPIs; * Proficiency in sales systems and Microsoft Office suite; * Strong communication skills, organizational ability, and results orientation. Benefits: * Transportation Allowance or Fuel Allowance * Meal/Meal Voucher R$25.00/day * Dental Insurance * Life Insurance * Travel Discounts via CVC * Electricity Bill Discount * Maternity Kit * Birthday Day Off
João Silva
Indeed · HR