Junior Support Analyst

Description

**What we are looking for?** **Main responsibilities:** Provide support and assistance to users and customers, performing incident analysis and handling, ticket tracking, root cause identification, and problem resolution support, ensuring the quality and continuity of services provided. **Mandatory Requirements:** Basic knowledge of SQL for queries, validations, and data analysis. Intermediate knowledge of Excel (formulas, filters, pivot tables, and data analysis). Knowledge of HTTP methods (GET, POST, PUT, DELETE). Notions of REST APIs and request/response analysis. Familiarity with agile methodologies. **Differentiators:** Knowledge of the financial market. Experience with support and monitoring tools. Intermediate/advanced knowledge of SQL. **Position Location:** This is an Anywhere Office position, you will work 100% remotely. **Who is Insi?** We are a consultancy specialized in digital evolution. But above all, we are a people company. People who listen before proposing. Who go to the essence before presenting a solution. Who measure success by what truly changed, not by what was implemented. With more than three decades of history and global presence, we believe that true transformation starts from within: within people, teams, and organizations — and it is this conviction that guides every choice we make, every project we deliver, and every person we develop. **Why build your career at Insi?** Because here you think, decide, and create together. We offer autonomy, clear goals, and an environment where Insiders have space to interact with different technologies, participate in challenging projects, bring new ideas, and work from anywhere in Brazil and (why not?) the world. We are one of the best companies to work for in Brazil according to Great Place to Work and we are among the top 10 best employers in Brazil according to TIME magazine. **What are our values?** * We are people serving people * We think and act like owners * We have a drive for performance * We grow and learn together * We seek excellence and simplicity * We act with creativity and innovation All people are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or similar. We want you to grow with us in a welcoming environment full of opportunities. Did you identify with this? Then, **\#ComeBeInsi!**