Junior Help Desk Analyst

Description

Job Summary: Join a team that drives digital transformation in public administration, leveraging technology and purpose to change realities, with emphasis on proactivity and excellence in customer service. Key Highlights: 1. Impact society through technology and make a difference 2. Develop innovative solutions for public administration 3. Customer focus and continuous improvement **Transform public administration with technology and purpose. Join a team that believes innovation is a tool to change realities.** For over two decades, Integrativa has been driving digital transformation in public administration. We develop innovative solutions that bring agility, transparency, and efficiency to Municipalities, Autonomous Agencies, and Councils. If you seek to impact society through technology and make a difference, join us. At Integrativa, your passion for innovation meets purpose. **Responsibilities and Duties** * Proactively and reactively assist customers via chat, e-mail, phone, and other available communication channels; * Accurately record all internal or external support activities in Movidesk immediately after execution; * Keep customers duly informed about the progress of internal or external support; * Continuously study and improve to master the company's products and services; * Guide and support other team members in resolving generated requests; * Follow existing technical manuals and procedures; * Be courteous, polite, and attentive in interactions with customers and other company employees; * Build close relationships with customers; * Ability to work on simultaneous projects; * Perform other tasks as required by the company. **Requirements and Qualifications** * Education: Technical degree, or undergraduate program in Information Technology (IT) or Law, either ongoing or completed. * Experience: Prior experience in Help Desk, Service Desk, or Level 1 Technical Support is desirable. * Tools: Familiarity with support/ticketing systems and Microsoft Office Suite. * Communication: Excellent verbal and written communication skills, with clarity to convey technical information to non-technical users. * Advantage: Knowledge of routines or systems related to Public Administration (e.g., Municipalities). * Behavioral Traits: Demonstrated patience, proactivity, customer focus (Customer Centric), and ability to work under deadline pressure. **Benefits** PPR (Profit Sharing Program) Transportation allowance, Meal allowance Culture allowance, Well-being allowance Dental care, 50% medical coverage provided by the company Birthday day-off, Group life insurance, WellHub, and Childcare allowance for children up to 6 years old.