Job Summary: The professional will be responsible for generating dashboards, data extractions, and service tickets, as well as interacting with customers for claims analysis and settlement, seeking process improvements. Key Highlights: 1. Dynamic involvement in claims analysis and settlement 2. Focus on customer interaction and process improvement 3. Responsibility for data and area performance indicator management **Your responsibilities will include:** Generating dashboards to monitor claim volumes and other relevant process data, updating them periodically. Performing daily data extractions so analysts and other departments can track assigned activities. Opening all area-related service tickets sent collectively for this purpose and recording all controls. Contacting customers by phone, WhatsApp, or e\-mail to confirm reported claim details, request additional information and/or documents, conduct process follow\-up, and perform claim analysis and settlement. During process analysis, identifying the type of damage, interpreting and classifying the applicable coverage, adjusting the claimed amount, and flagging potential irregularities. **Responsibilities and duties** **In addition to handling these tasks, you must be knowledgeable in:** * Generating and updating area indicators and dashboards; * Filling out control records; * Performing daily extractions for claim distribution; * Opening area-related service tickets for the legacy system (Ultron); * Conducting telephone contact with customers; * Managing the process workflow – document follow\-up and regulation deadlines; * Interacting with technical assistance or general repair companies; * Identifying solutions for customers within the claims process; * Claims analysis and settlement; * Suggesting and implementing improvements to the claims regulation process; * Corporate WhatsApp communications. **Requirements and qualifications** * Minimum enrollment in a bachelor’s degree program; * Intermediate Excel skills; * Experience handling data; * Prior experience in insurance is a plus; * Excellent verbal and written communication skills; * Interpersonal relationship skills; * Analytical and problem-solving abilities; * Consultative attitude; * Negotiation skills; * Proactivity. **Additional information** **How we care for you:** **Benefits:** * Health Insurance; * Dental Insurance; * Life Insurance; * Transportation Allowance; * Meal Voucher; * Food Allowance; * 13th Food Basket; * Group Life Insurance; * Private Pension Plan; * Daycare and/or Nanny Assistance; * Profit and Results Sharing Program (PLR); * Gympass; * Birthday day off; * Corporate University with over 500 courses; * Integrated Health Program: mental, social, financial, and physical health; **Where are we located?** * Conex is located in the **Chácara Santo Antônio** neighborhood, in the city of **Franca\-SP**. We are Brasilseg, **a BB Seguros company**, a holding that consolidates the Banco do Brasil’s insurance businesses. We operate in Life, Residential, Rural, and Mass-market segments (Residential, Commercial, Condominium, and Machinery & Equipment), being the **national market leader in the segments we serve**. More than 2\.100 employees, distributed across São Paulo (Headquarters), Franca (Customer Relationship and Business Center), and other states (Commercial Team), form a specialized team dedicated to caring — working every day to deliver simple, agile, and convenient solutions, **caring for people and protecting what matters most to them**, at every stage of their lives.
João Silva
Indeed · HR
João Silva
Indeed · HR
