Internal Sales Consultant

Description

We are looking for an Internal Sales Consultant to join our team and work directly in our store, delivering a consultative customer service experience focused on results. Responsibilities: You will be responsible for directly serving customers in-store, with a focus on selling services such as broadband plans, mobile phone plans, and bundled TV packages. You will support customer relationship initiatives, assist with post-sales demands, and contribute to the store’s organization and performance. You will work toward individual and collective targets, always aligned with the company’s values and guidelines. Key Activities: * Provide in-person service at the store for new and existing customers, identifying their needs and presenting personalized solutions. * Present the company’s product and service portfolio clearly and consultatively, in accordance with current commercial policies. * Assist in organizing the store, ensuring promotional materials are up to date and the environment is welcoming. * Support promotional and customer relationship activities through proactive outreach (phone, WhatsApp, and corporate social media). * Handle post-sales follow-up and monitor customer satisfaction to foster loyalty and referrals. * Report relevant information to supervision, contributing to process improvements and store performance. Requirements: High school diploma completed Prior experience in internal sales or customer service is a plus; Strong communication skills, proactivity, empathy, and results orientation; Proficiency with social media platforms, messaging apps, and customer service systems; Basic knowledge of Excel is considered a plus. Employment type: Full-time CLT Compensation: R$1\.600,00 \- R$1\.800,00 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Profit-sharing program * Life insurance * Meal allowance * Food voucher * Transportation allowance Work location: On-site