Gym Receptionist

Description

**About Joy** At Joy, we believe that health care should be a pleasant, personalized, and effective experience. We are more than just a fitness space: we are a community that values people, excellence, and well-being in every detail. Our environment combines sophistication, comfort, and cutting-edge technology, with a team committed to deeply understanding each student, identifying their needs, and delivering solutions that respect their time and goals. **Position: Reception** Be the first and most important point of contact between the student and Joy Floripa, providing an experience of welcome, organization, and excellence from arrival through ongoing relationship management. The commercial receptionist is responsible for delighting, guiding, and converting opportunities into lasting relationships, acting strategically to strengthen the student experience and unit results. **Key Expected Outcomes** * **Excellence in Service and Student Experience** * Greet students and visitors in a courteous, professional, and personalized manner. * Ensure a seamless, organized, and positive experience from the first in-person, phone, or digital contact. * Anticipate needs and resolve requests promptly and with attention to detail. * **Commercial Conversion and Relationship Building** * Present Joy’s services clearly, consultatively, and aligned with each client’s specific needs. * Convert leads, visitors, and opportunities into enrollments and sales of additional services. * Follow up on contacts and responses, ensuring continuity in the relationship. * **Contribution to Student Retention** * Serve as daily support for students, reinforcing connection, trust, and perceived value. * Identify signs of dissatisfaction or attrition risk and appropriately escalate to the responsible team. * **Team Integration** * Collaborate closely with commercial, technical, and administrative teams. * Share relevant information in the system and contribute to cross-departmental alignment. * **Reception Organization and Processes** * Maintain the reception area organized, functional, and consistent with Joy’s premium standards. * Ensure proper use of systems, up-to-date records, schedule management, and internal workflows. **Working Hours** * Morning Shift: 6:00 AM to 12:00 PM * Afternoon/Evening Shift: 4:00 PM to 10:00 PM **Work Location** Centro \- Florianópolis/SC Compensation: R$1\.689,00 per month Benefits: * Dental insurance * Commercial partnerships and discounts * Transportation allowance Workplace: On-site