Customer Success Apprentice

Description

**Activities:** * Assist in tracking customer complaints and requests. * Update spreadsheets, reports, and departmental indicators. * Support the sending of notifications, satisfaction surveys, and customer follow-ups. * Organize and populate internal systems with information on customer interactions, visits, and incidents. * Monitor groups and route demands to responsible departments. * Support the return of service orders (OS), technical follow-ups, and operational pending items with building managers, maintaining alignment and updating ongoing case handling. * Assist in updating resident registrations, tokens, and information as needed. * Support the preparation of visit, satisfaction, and retention reports. * Organize departmental files, documents, and records. * Support administrative activities related to customer service (SAC) and customer success. **Requirements:** * Be between 18 and 22 years old; * Have completed high school; * Proactivity; * Organization and responsibility; * Courteous customer interaction; * Be organized, committed, and detail-oriented; * Ability to work well in a team; * Basic computer skills (especially Word and Excel); * Good verbal and written communication skills; * Availability to work 4 hours daily in the morning shift (08:00 to 12:00\). Job type: Apprentice Compensation: R$762.00 per month Benefits: * Transportation allowance Work location: On-site