Job Summary: We are looking for a Customer Service Analyst to handle customer inquiries via phone and chat, clarify doubts, and provide insurance support. Key Highlights: 1. Opportunity for growth and learning in a collaborative environment. 2. Contribute to impactful projects. 3. Focus on customer relationship and effective communication. **Hello!** We are seeking new talents to join our journey at **Altio**! If you seek growth, learning, and an environment that values collaboration, this could be your opportunity! We are a young and continuously evolving company, fully focused on **service quality** and **customer satisfaction**. Here, you will have space to develop, learn from those around you, and genuinely contribute to projects that make a difference. **Grow with us!** **We currently have openings for: Customer Service Analyst** **Benefits:** * **Base Salary + Variable Pay:** BRL 2,025.28; * Flexible VR/VA Card: BRL 16.56 (daily value) \- Eligible for WellHub * Life insurance; * Golden Farma; * Reimbursement for health plan expenses; * Amil dental plan; * Transportation allowance: credited directly to the transit card; * Daycare assistance. **Work Model:** * Schedule: 5x2 \- Monday to Friday (including holidays); * On-site; * **Working hours: 09:00–17:12 or 10:00–18:12.** * Located near Granja Julieta Station \- R. Verbo Divino, 1488 \- Chácara Santo Antônio, São Paulo \- SP, 04719\-002\. **Responsibilities and Duties:** * Provide customer service via phone and chat; * Support customers within the Customer Service team; * Clarify customer inquiries; * Receive customer service requests related to insurance via email, phone, chat, and WhatsApp. **Requirements and Qualifications:** * Experience in customer service (SAC) and/or ombudsman channels; * Focus on customer relationships, strong verbal and written communication skills, and proficiency in Portuguese; * Proficiency in Microsoft Office (basic computer literacy); * Proactivity, responsibility, and willingness to learn; * Strong interpersonal skills. **Preferred Qualifications:** * Knowledge of customer service regulations / Consumer Protection Code; * Experience in insurance sectors; * Completed or ongoing undergraduate degree in related fields. If preferred, send your resume via our WhatsApp: 11 99113\-6920 Job Type: Full-time, Permanent CLT Compensation: Up to BRL 2,025.28 per month Screening Question(s): * Are you aware that you may be assigned to either the 09:00–17:12 or 10:00–18:12 shift? Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
