Description
**Main Responsibilities**
**Systems and ERP**
* Administer and enhance Protheus (Brazil and Paraguay);
* Oversee SAP Business One (South Africa and Ghana);
* Ensure integrity of accounting and financial data;
* Monitor integrations and updates;
* Support process improvement initiatives with business areas.
**Support and Service Delivery**
* Coordinate user support;
* Guarantee SLA compliance and service quality;
* Handle critical incidents;
* Monitor service delivery metrics.
**Management**
* Lead technical team;
* Prioritize requests in collaboration with business areas;
* Manage vendors.
**Infrastructure (Interface)**
* Collaborate closely with infrastructure team;
* Support access control, backup, and security topics.
**Mandatory Requirements**
* Solid experience with TOTVS Protheus ERP;
* Functional knowledge of core back-office modules;
* Intermediate or advanced SQL;
* Experience coordinating teams;
* Exposure to corporate environments.
**Preferred Qualifications**
* SAP Business One;
* Basic ADVPL;
* BI and dashboards;
* APIs and integrations;
* System implementation and/or integration projects;
* ETL or Data Warehouse.
**Behavioral Competencies**
* Organization and prioritization;
* Clear communication;
* Practical leadership;
* Business-oriented mindset;
* Owner mentality.
**Education**
Bachelor's degree in IT or related fields.
**Languages**
Advanced English (mandatory);
Intermediate Spanish.
### **Employment Type:**
CLT
### **Benefits:**
Meal Voucher, Health Insurance, Dental Insurance, TotalPass, Life Insurance
### **Department:**
Administrative