Description
**Job Description**
We are seeking a professional to provide commercial support during the night shift, ensuring prompt responses to leads, delivering an excellent customer experience, and contributing to increased conversion rates.
**Key Responsibilities**
* Conduct initial lead outreach;
* Respond to customers via WhatsApp and e\-mail;
* Identify commercial needs and opportunities;
* Present information about the company's magazines;
* Qualify leads according to commercial criteria;
* Record interactions in the CRM;
* Perform follow\-up;
* Forward qualified opportunities to the sales team;
* Maintain agile, organized, and conversion-focused support.
**Requirements**
* Experience with customer support via WhatsApp and e\-mail;
* Commercial mindset;
* Excellent written communication skills;
* Strong reading comprehension;
* Proficiency with digital tools.
**Preferred Qualifications**
* CRM experience;
* English proficiency.
**Behavioral Competencies**
* Communication;
* Organization;
* Proactivity;
* Negotiation;
* Resilience;
* Results orientation.
Compensation: starting from R$1\.800,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Meal allowance
Work location: Remote