Commercial Coordinator

Description

Job Summary: Lead a high-performance sales team focused on team development and process structuring within a global health platform. Key Highlights: 1. Team leadership focused on development 2. Commercial flow management and process optimization 3. Data analysis for strategic insights **About the Company** Want to work at the **world's largest health platform?** We are **Doctoralia**, part of the **Docplanner** group, operating in **13 countries**, serving over 55 million patients and processing more than **17 million** appointment bookings per month! Currently, we have over **2 million** healthcare professionals in our database, with approximately **14 million** patient reviews to date. **Our mission is “Helping people live longer and healthier lives.”** Through a **diverse** range of services, we serve **different audiences**: a marketplace enabling patients to book and review appointments with doctors anytime, day or night; and a **SaaS (Software as a Service)** system designed to optimize **clinic management, patient flow, and online consultations**. All delivered via web platform or **iOS/Android mobile app**. At DOC, we value and celebrate diversity in all its forms. We are committed to attracting diverse talent regardless of gender, race, sexual orientation, religion, nationality, age, or physical ability. We are dedicated to building an inclusive and welcoming team where every individual can thrive and contribute their best. **Job Description** **Do you have experience leading sales teams and are seeking a new challenge at a company making real impact in healthcare?** This could be your opportunity! We are looking for a **Commercial Coordinator to lead our sales team**, focusing on performance, team development, and process structuring. This position is **hybrid in Rio de Janeiro**. **What You’ll Do Here:** ✅ Team Leadership * Monitor individual and collective quality and performance * Conduct 1:1s, role-plays, and structured feedback sessions * Support onboarding and ramp-up of new team members * Serve as the go-to point for questions, alignment, and team best practices ✅ Commercial Flow Management * Ensure strategic lead distribution * Track lead journey and ensure smooth commercial funnel progression * Coordinate activities, schedules, and priorities across teams ✅ Operational and Administrative Support * Maintain updated and effective use of CRM (Salesforce) and automation tool (Outreach) * Ensure adherence to cadences, activities, and follow-ups * Monitor service-level agreements (SLAs) and propose route adjustments when necessary ✅ Data Analysis and Insight Generation * Generate and analyze performance and conversion reports * Identify improvement opportunities based on data * Contribute to strategies optimizing the commercial process ✅ Training and Development * Actively support team onboarding and continuous upskilling * Develop playbooks, best practices, and learning activities * Foster team spirit, ownership mindset, and results-oriented culture **Qualifications** **What We’re Looking For:** * Prior experience leading sales teams, especially in SaaS or similar companies * Degree in Business Administration, Marketing, Commercial Management, or related fields (preferred) * Hands-on approach: someone who collaborates directly and steps into operations whenever needed * **Advanced English** (conversational) * Understanding of sales methodologies such as: SPIN Selling, Challenger Sales, GPCT, and BANT * Proficiency in tools like CRM (Salesforce) and Outreach (or similar) * Analytical capability to work with data, reports, and performance metrics * Availability to work in a **hybrid model in Rio de Janeiro** * **Nice-to-Have Qualifications:** * Experience in consultative sales with short sales cycles * Involvement in building or improving sales processes * Leadership focused on people development and collaborative culture **Additional Information** **Our Benefits:** * **Work schedule Monday to Friday**, 9 AM to 6 PM; * **Flexible time-off bank**, redeemable later; * **Home Office Allowance**; * **Meal Voucher**, which may be substituted with Food Voucher or split equally between both, at the same total value; * **Health, Dental, and Group Life Insurance**; * **Childcare Assistance**; * **StarBem**, for mental health and well-being; * **iFeel App**, for emotional support; * **Wellhub**, for you and up to 3 dependents! * **Pet Plan**, extending care to your pet; * **Creditas Benefits**: payroll-deducted loan network; * **Stock Options** — eligible after 6 months of employment; * **Birthday Day Off**, to celebrate however you prefer; * **Partnership Club**, offering discounts and agreements with educational institutions, including universities and language schools; * **Specialized Leave Policies**: 10 days in case of loss of a loved one; 2 days if your pet passes away; 7 days for marriage; 30 days for fathers and 6 months for mothers upon birth of a child; * Referral Program offering up to R$600 per referral who stays with us for more than 6 months. **Work Model — Hybrid (RJ):** If you reside in RJ and the metropolitan area, you will work 2 days per week onsite at our office in Santo Cristo neighborhood.