Junior IT Support (Level I)

We are seeking professionals focused on solutions to join our technology team. This opportunity offers direct involvement with the market's leading IT
- Work from home
- Access to gyms and studios
- R$ 1,000.00 stipend

Summary: Solvd Inc. is seeking a Senior Business Analyst with strong end-to-end business analysis expertise to collaborate with stakeholders, facilitate requirement discovery, and ensure high-quality solution delivery. Highlights: 1. Work on AI-driven projects, from startup innovation to enterprise transformation 2. Be part of a global team with equal opportunities for collaboration 3. Thrive in an inclusive environment that prioritizes continuous learning Application *Solvd Inc. is a rapidly growing AI\-native consulting and technology services firm delivering enterprise transformation across* ***cloud, data, software engineering, and artificial intelligence****. We work with industry\-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.**Following the acquisition of* ***Tooploox****, a premier AI and product development company, Solvd now offers true* ***end\-to\-end delivery****—from strategic advisory and solution design to custom AI development and enterprise\-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector\-specific knowledge to address complex business challenges quickly and effectively.* We are looking for a **Senior Business Analyst** with strong expertise in **end\-to\-end business analysis**. This role requires someone who can effectively collaborate with stakeholders, facilitate requirement discovery, and ensure that business needs are translated into high\-quality solutions. The ideal candidate will have proven experience in pre\-sales activities and the ability to contribute directly to client delivery projects. When not engaged in active delivery, the candidate will support pre\-sales initiatives, including proposal development, discovery sessions, and solution shaping, and may be considered for involvement in CMS\-related projects. In addition, the candidate should be technically savvy, with a solid understanding of system solution design and its core components, including backend services, frontend applications, APIs, and integrations. This technical awareness will enable them to: * Collaborate effectively with **Solution Architects/Tech Leads** by understanding high\-level system design, dependencies, and architectural trade\-offs. * Bridge the gap between **business stakeholders and development teams**, translating business requirements into clear technical implications. * Ask the “right questions” during discovery to uncover hidden dependencies, data flows, and integration needs. Document requirements in a way that is meaningful both to business users and technical teams (e.g., mapping business processes to system architecture, defining API requirements, or clarifying data exchange rules). **Responsibilities** * Collaborate across stakeholder groups to gather, analyze, and document requirements at all stages of the project lifecycle (from initiation/discovery through development and maintenance). * Communicate directly with customers to elicit high\-level requirements and convert them into detailed documentation such as **Vision \& Scope, SRS, User Stories, Use Cases, UML diagrams, and process flows**. * Develop and maintain product backlogs (epics, features, user stories) to guide Agile development teams. * Facilitate workshops and decision\-making sessions to align **customer expectations and technical delivery**. * Execute **impact\-mapping of requirements** and manage **change requests** throughout the project lifecycle. * Lead verification of designs against requirements, providing recommendations to resolve any issues. * Support PMs with timelines, roadmaps, milestones, and sprint planning. * Maintain up\-to\-date documentation in **Jira, Confluence/other tools**. **Requirements** * **5\+ years** of experience across the **full BA cycle (pre\-sales, discovery, delivery, and support)**. * Strong ability to elicit, document, and manage requirements using BA artifacts (Vision \& Scope, SRS, User Stories, Use Cases, diagrams, etc.). * Experience with **impact mapping** and **change request management**. * Skilled in backlog management, sprint planning, and Agile delivery support. * Excellent **communication, presentation, and stakeholder management skills**. * Confident in facilitating workshops, leading meetings, and driving decision\-making. * Strong command of English (**B2\+/C1 level**). * Proficiency with **Jira, Confluence or similar tools**. * Ability to work independently (the only BA on the project) and collaboratively in a BA team environment. * Motivated, proactive, and passionate about **customer success and growth**. * Experienced in supporting **multicultural, distributed teams**. **Nice to Have:** * Familiarity with AI/ML, or digital transformation projects. * BA certifications (CBAP, CCBA, Agile BA, PO, etc.). **When you join Solvd, you'll…** * Shape real\-world AI\-driven projects across key industries, working with clients from startup innovation to enterprise transformation. * Be part of a global team with equal opportunities for collaboration across continents and cultures. * Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards. **Ready to make an impact?** If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.
João Silva
Indeed · HR