B2B Customer Support

Description

Job Summary: We are seeking a professional to provide first-level support to B2B customers, resolving requests, maintaining service quality, and contributing to process improvements. Key Highlights: 1. Provide first-level support to B2B customers 2. Focus on problem resolution and customer satisfaction 3. Opportunity to suggest improvements to processes and procedures ### **Job Description** We are seeking a professional to provide first-level support to B2B customers, identifying and resolving requests quickly and efficiently. The candidate will be responsible for tracking requests to resolution, ensuring high-quality service, and escalating cases to higher support levels when necessary. They will also update records, prepare reports, and contribute suggestions for process improvement, staying continuously updated on the company's products and services. ### **Responsibilities** * Serve as the first point of contact for customer service and support. * Identify issues and propose rapid, effective solutions. * Escalate unresolved requests to higher support levels. * Track requests to resolution and keep customers informed. * Update customer data and record activities in the system. * Generate follow-up and performance reports. * Ensure accurate logging, documentation, and closure of requests. * Suggest improvements to service processes and procedures. * Stay updated on the company's products, services, and procedures. ### **Requirements** * Experience in B2B customer service or support. * Excellent communication and customer relationship skills. * Problem-solving ability and capacity to manage multiple requests. * Focus on customer experience and satisfaction. * Intermediate knowledge of **Microsoft Office**, especially **Excel and PowerPoint**. * Currently pursuing a degree in **Business Administration or related fields**. ### **Job Information** * **Employment Type:** PJ (Service Provision) * **Work Location:** Avenida Paulista – São Paulo * **Work Model:** Hybrid (3 days onsite, 2 days remote) * **Working Hours:** Business hours ### **Benefits** * Daily onsite attendance allowance of **R$ 40.00** * **Amil Health Insurance** (co-payment) * **Amil Dental Insurance** (co-payment) * **Life Insurance** * **Semapi Educa** – Training and development program * **Semapi Escuta \+ Namu** – Health and well-being program * **15 consecutive days of paid leave**