At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life\-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. * Be responsible for the complaint process by: * Handling, translating, and recording complaints in the Veeva system; * Managing return requests for complained samples; * Archiving and destroying physical documentation originating from the complaint process. * Administer complaints from partners and the complaint email inbox; * Process payments to third parties involved in reimbursement for product complaints. * Promote improvements in the Affiliate’s complaint process by: * Interacting with internal and external departments and analyzing complaint trends; * Collaborating with the Customer Service Center (CSC) on the complaint receipt process. * Assist in developing and maintaining local procedures associated with quality systems, promotional materials, free samples, and product protection, in accordance with regulatory and corporate requirements: * Reviewing documents and developing new training materials as needed; * Managing documentation and records of change control in the Veeva QDocs system; * Initiating change controls upon guidance from the QAF department; * Assessing the impact of changes and organizing discussion forums for changes that may potentially affect product quality; * Be responsible for executing actions linked to this change control within the proposed timeline, when required (minor changes); * Assist in executing actions related to quality deviations and reviewing global quality policies and local regulations associated with support areas (only minor changes): * Be responsible for executing actions linked to potential quality deviations within the proposed timeline, when required; * Be responsible for executing actions linked to evaluating new global and local quality requirements within the proposed timeline, when required. * Support the management of Quality Area training for the Affiliate by: * Creating and modifying courses and curricula; * Managing the training matrix; * Supporting other departments. * Support the management of GMP Library activities Prerequisites: Education: Currently enrolled in or pursuing a Pharmacy degree, with graduation expected from June 2028\. Knowledge and skills: English \- Intermediate to advanced Computer literacy \- Excel, Word, and PowerPoint. Stipend \+ benefits Hybrid model 3x2 Working hours: 9:00 AM to 4:00 PM Work location: South Zone Morumbi \- SP Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace\-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. \#WeAreLilly
João Silva
Indeed · HR
João Silva
Indeed · HR
