Job Summary: Act as the primary liaison between clients and the company, managing a client portfolio, ensuring satisfaction and retention, and proposing solutions. Key Highlights: 1. Young, dynamic, and agile environment focused on innovation and quality. 2. Values collaboration, creativity, and passion for transforming businesses. 3. Market leader in engagement, with an inspiring and disruptive culture. If you identify with a young, dynamic, and agile company where curiosity and a thirst for innovation are core principles—and whose mission is to deliver with a focus on quality and exceeding customer expectations—your place is at Vertem! Here, we value collaboration and creativity, constantly seeking innovative solutions to market challenges. Our team consists of passionate and committed professionals who work in a stimulating and inspiring environment. At Vertem, we believe in the power of technology to transform businesses and continuously evolve to offer our customers the best possible solutions. Join this incredible team and make a difference with us!!! **Responsibilities and Duties** You will be responsible for servicing a specific portfolio of existing clients, representing their interests within the company. You will serve as the service liaison connecting clients, ensuring timely delivery, high-quality service, solution proposals, and full satisfaction for both parties. Responsibilities and Duties: * Act as the primary point of contact between the client and the company, managing a client portfolio and ensuring client satisfaction and retention. * Conduct alignment meetings, performance follow-ups, and ongoing progress reviews. * Understand client needs and propose customized solutions in partnership with internal departments (Procurement, Finance, IT, etc.). * Monitor deliveries, pending items, and critical tickets, ensuring adherence to deadlines and service quality. * Prepare periodic reports (Quality 360, routine reports, financial reports), and analyze campaigns, billing, BV, payments, and reconciliations. * Lead onboarding for new campaigns and deliver training when required. * Maintain updated controls for budgets, credits, cushions, and billing spreadsheets. * Support the setup of showcases, action calendars, and offline procurement requests. * Ensure relevant information and updates (e.g., campaigns, changes) are communicated to involved departments. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Marketing, Advertising and Public Relations, Social Communication, or related fields; * Experience handling a diversified client portfolio in a farmer support role; * Experience in Loyalty programs is desirable; * Proficiency in Excel and PowerPoint. **Additional Information** Additional Information What do we offer? To balance work and personal life: Flex Office – 2 days remote and 3 days onsite. Birthday Day Off – Your special day, your way \+ Points on our Marketplace! Flexible working hours – Greater autonomy to manage your schedule. For your health and well-being: Sul América Health and Dental Insurance. Sul América Life Insurance. Psychological support – Access to a platform with licensed psychologists. On-site massage – A relaxing moment during your workday. Decompression room – To recharge your energy. Total Pass – Access to gyms and physical activities. Fresh fruit in the office – For a healthy snack during work hours. To simplify your daily routine: Meal or Food Allowance – BRL 43.64 per day. Childcare allowance – For children up to 5 years old. Transportation voucher, parking, or shuttle service – Guaranteed mobility. To support your growth: QultureRocks – Performance and development management platform. Education assistance – Starting after 12 months of employment, we invest in your learning. Inspiring and disruptive culture – A dynamic, collaborative, and innovative environment. To celebrate achievements and special moments: Newborn Kit – A special gesture for new parents. Internal events and engagement initiatives – Team-building and relaxation moments with colleagues. Exclusive benefits for commemorative dates – Because every special moment deserves celebration! We are the market leader in engagement. We believe in the transformative power of “engaging” to build authentic, positive connections between brands and people. To achieve this, we possess deep expertise in the field. We bring together everything related to loyalty, incentives, and benefits to provide comprehensive solutions for our clients—developing applications, technologies, and strategies that define new market paradigms. **The more diversity, the more possibilities** Diversity is essential to our company. It brings plural perspectives and helps multiply the paths we can take in our business. We encourage and value, across all positions, differences in race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age.
João Silva
Indeed · HR
João Silva
Indeed · HR
