IT Technical Support and Operations Internship (On-site 3 times per week, Batel/Curitiba) **The Challenge** You will serve as the right hand of our local IT operations team, reporting directly to leadership based in São Paulo. We seek a candidate who combines **technical excellence** with a **proactive and autonomous mindset**, capable of managing both on-site and remote requests with strict adherence to controls and meticulous attention to detail. This is an internship for those who do not wait for instructions but anticipate solutions. **Your Responsibilities (What You Will Master)** * **Level 1 Technical Support:** Proactive user support (on-site and remote), ensuring technology facilitates work—not hinders it. * **Infrastructure and Setup:** Installation and configuration of operating systems, applications, and hardware (laptops, desktops, and peripherals) following consulting standards. * **Process Excellence (ITIL):** Support in incident, problem, and change management, ensuring every ticket is documented and resolved within agreed timelines (SLA). * **Connectivity and Collaboration:** Interaction with support teams from other locations to share knowledge and resolve global requests. * **Asset and Control Management:** End-to-end responsibility for equipment lifecycle (receipt, configuration, delivery, return, and rigorous inventory control). **Desired Profile (Who You Are)** * **Autonomy and Discipline:** Ability to self-manage task prioritization and meet deadlines—even with remote leadership. * **Attention to Detail:** Rigor in completing control spreadsheets and technical documentation—“almost correct” is unacceptable to you. * **Dynamic Communication:** Skill in clearly reporting status and keeping your manager in São Paulo consistently updated. * **Proactivity:** If you notice a process can be improved or equipment is likely to fail, you raise your hand and propose a solution. * **Hands\-on:** Passion for the practical side of IT (assembly, maintenance, and troubleshooting). **Technical Requirements** * Currently enrolled in a Bachelor’s program in IT, Networking, Information Systems, or related fields. * Basic/intermediate knowledge of Windows, macOS, and Office Suite/Google Workspace. * Familiarity with hardware and networking (cabling, Wi\-Fi, IP configurations). * ITIL best practices knowledge is desirable. **Total Internship Stipend: R$ 1\.400,00
João Silva
Indeed · HR
João Silva
Indeed · HR
