Internship - NOC ISP

Description

**What you will do daily:** Provide customer support to Carrier and ISP clients via chat, e\-mail, and telephone, delivering necessary assistance and clarifications; Monitor and update the ticket queue, ensuring proper categorization according to identified topics and root causes; Initiate and track follow-ups with partners and field technicians regarding tickets under your responsibility; Populate internal spreadsheets and systems with information and data requested by management; Maintain workplace organization and cleanliness, ensuring an appropriate environment for daily activities. **Behavioral Requirements** * Resilience under high-demand situations * Proactivity * Strong communication skills. **Technical Requirements** * Basic knowledge of computer networks. **Preferred Qualifications** * Experience with RBX and client support. **What we offer:** * Market-competitive internship stipend * Genuine opportunities for learning and professional growth * Access to our Corporate University * Potential for internal conversion to a permanent role * Life insurance * Discounts on Tely services * Maternity Kit for future mothers * GymPass for your health and well-being * Birthday Day Off **At Tely, we believe diversity is the engine of innovation and growth.** This opportunity is open to all persons with disabilities. If possible, please indicate the type of disability in your resume so we can provide the best accommodations during the selection process. We value a safe, welcoming, and respectful workplace, and **we do not discriminate based on race, ethnicity, religion, belief, disability, age, nationality, marital status, sexual orientation, gender identity, or any other condition protected by law.** Don’t meet all the listed requirements? **Research shows that women, Black individuals, and people with disabilities often refrain from applying because they don’t meet 100% of the criteria.** At Tely, we aim to change this reality. Our commitment is to build an increasingly diverse and inclusive team. Therefore, if you identify with this position and believe in your potential—even without meeting all requirements—**we encourage you to apply.** We will evaluate your profile broadly and fairly. **We’re excited to meet you. Send us your resume!**