Information Technology Assistant

Description

**1\. Job Objective** Provide operational support and sustain Geominas' technological environment by assisting end users, supporting the IT consulting team, and contributing to the continuous improvement of infrastructure, information security, and strategic use of Microsoft platforms. **2\. Key Responsibilities** **2\.1 End-User Support** * Respond to technical service requests (on-site and remote). * Install, configure, and maintain workstations, laptops, and mobile devices. * Provide support for corporate systems, printers, networks, and Microsoft applications. * Assist with employee onboarding and offboarding (e.g., account creation, equipment configuration). * Log and track service requests, ensuring adherence to defined SLAs. **2\.2 Support for IT Consulting** * Execute operational tasks defined by external consultants. * Support the implementation of technical improvements and modernization projects. * Provide technical information and reports regarding the internal environment. * Assist in complying with IT governance and security policies established by the IT strategy. **2\.3 Device, Identity, and Microsoft 365 Management** * Support user and group management in Microsoft 365\. * Assist in device administration via Microsoft Intune. * Support permission and access control (Entra ID / Azure AD). * Provide support for SharePoint, OneDrive, Teams, and other Microsoft applications. * Monitor licensing best practices and appropriate usage of tools. **2\.4 Server Management Support** * Support administration of on-premises and/or cloud-based servers. * Monitor critical services (Active Directory, File Server, Backup). * Assist in executing backup routines and verifying data integrity. * Support security update and patch management. **2\.5 Power Platform (Apps, Automate, and BI)** * Support creation and maintenance of automated workflows (Power Automate). * Assist in developing internal applications (Power Apps). * Support building and updating managerial dashboards (Power BI). * Contribute to process improvement through automation. **2\.6 Information Security and Digital Culture** * Support dissemination of information security best practices. * Guide users on phishing awareness, secure password usage, and data protection. * Support internal awareness campaigns. * Assist in adopting new digital technologies and tools. * Collaborate on the company’s technological evolution by proposing improvements. **3\. Additional Responsibilities of an IT Assistant** Beyond the above activities, the professional is expected to: * Maintain an updated inventory of IT assets. * Support equipment standardization processes. * Assist in documenting the technical environment. * Support technology vendor management. * Contribute to continuous improvement of internal IT processes. * Support audits and technology compliance-related requirements. * Demonstrate a proactive attitude in identifying risks and opportunities for improvement. **4\. Desired Technical Requirements** * Basic/intermediate knowledge of Microsoft 365\. * Networking knowledge (TCP/IP, DNS, DHCP). * Familiarity with Active Directory. * Basic knowledge of Power Platform. * Understanding of information security principles. * Experience in corporate technical support. **5\. Behavioral Competencies** * Organizational and operational discipline. * Proactivity. * Strong communication skills with non-technical users. * Ability to prioritize tasks. * Commitment to data confidentiality. * Continuous improvement mindset. * Ethical and professional conduct. **6\. Expected Profile** A professional with an operational outlook but openness to technical growth, acting as a liaison between end users and strategic IT governance, contributing to Geominas’ technological maturity. Compensation: R$1\.518,00 \- R$3\.461,71 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food voucher * Company vehicle Work location: On-site