Customer Service Assistant

Description

Job Summary: Customer Service Assistant to interact with customers, resolve requests, and maintain records, collaborating with other departments to improve processes. Key Highlights: 1. Active customer service via WhatsApp and website 2. Focus on resolving requests and improving processes 3. Opportunity to collaborate and interact with customers **Job: Customer Service Assistant** **Job Responsibilities:** * Customer service via WhatsApp and website; * Issuing duplicate payment slips; * Filling out spreadsheets and reports; * Identifying customer needs and providing agile and efficient solutions; * Collaborating with other departments to resolve specific requests and continuously improve customer service processes; * Maintaining accurate and up-to-date records in the system. **Requirements:** * Completed high school education (mandatory); * Basic knowledge of Word, Excel, and other computer programs; * Enjoy interacting with customers; * Customer service experience; * Friendly, communicative, and empathetic. **Employment Type:** * Full-time * Permanent CLT contract **Salary:** * R$ 1\.700,00 to R$ 1\.949,00 per month **Benefits:** * Medical insurance * Dental insurance * Free parking * Meal allowance * Food voucher * Transportation voucher **Working Hours:** * Monday to Friday * 8-hour shift **Additional Compensation:** * 13th-month salary Employment Type: Full-time, Permanent CLT contract Compensation: R$2\.000,00 \- R$2\.250,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food voucher * Transportation voucher