Customer Service Apprentice

Description

Job Summary: We are seeking Customer Service Apprentices to work in the Operations area, providing continuous support for developing new skills. Key Highlights: 1. Attend customers attentively and focus on delivering the best possible experience 2. Learn the customer service department's processes 3. Assist with administrative tasks and participate in training sessions **Do you know Tempo?** We are a company headquartered in Barueri\-SP, with over 30 years of history and a leader in Assistance and Convenience services. We serve the entire Brazilian territory and count among our clients some of the country's largest insurance companies, automotive manufacturers, banks, financial institutions, and retailers. Our purpose is to bring greater peace of mind to people's daily lives. To achieve this, we rely on a network of over 22,000 partners, ready to provide quality service—anytime, anywhere—with a human touch. Today, we have 24 million registered users, and last year alone, we delivered over 3 million services. We aim to always be nearby, helping people go further! In Assistance, we handle emergencies involving vehicles, homes, businesses, and even health, pets, and wellness. In Convenience, we offer MMS – Much More Services, which handles furniture assembly, installations, repairs, and maintenance. We operate under B2B and B2B2C models, and our main investors are the Carlyle/SPX Capital and Swiss Re funds. **Ready for a challenge that truly makes a difference?** Our **Operations** team is looking for committed, communicative, and eager-to-learn **Customer Service Apprentices**. You will work side-by-side with experienced professionals and receive continuous support to develop new skills! **As a Customer Service Apprentice, your responsibilities will include:** * Attending customers attentively, courteously, and with focus on delivering the best possible experience; * Learning the customer service department's processes, accompanying cases from initial contact through to final resolution; * Assisting with administrative tasks such as file organization, scheduling, and information recording; * Participating in training sessions, formation meetings, and learning program workshops. Requirements: **Job Details:** * Salary: **R$ 1\.230,00** * Work arrangement: Fully in-person, with remote training * Shifts: Morning, Afternoon, Night * Schedule: 5x2 (fixed two days off per week) **Remote training requirements:** * A computer or laptop with camera \- Windows 10 or 11 operating system required * Internet speed above 15 MB, 3 GB RAM, and 10 GB free disk space **Let’s move forward—here’s what we expect from you:** * Minimum age: 18 years old * Completed high school education * Basic computer skills: Word, Excel, and internet navigation * Must reside in: Barueri, Carapicuíba, Itapevi, Jandira, Osasco, or Santana de Parnaíba * For male candidates: must have completed mandatory military service * Strong communication skills, proactivity, and willingness to learn **Benefits of joining Tempo:** * Medical and dental assistance * Meal allowance * Daycare or childcare assistance * Assistance for children with disabilities * Birthday day off * Gympass/Wellhub * Food voucher (starting from the 4th month of employment) * Career development plan * Partnerships and benefits: assistance programs covering nutritional, residential, and welfare needs; pharmacy discounts; and much more! * Life insurance **Selection Process Steps:** Registration → Online tests → Interviews with HR and Manager → Final evaluation → Hiring. **Interested?! Then apply now and join the Tempo Team!** ✨ ✨