Customer Service Agent

Description

Job Summary: Join us in making a difference as a Customer Service Agent, strengthening our team with a focus on cooperation and community development. Key Highlights: 1. Grow with a focus on people, respect, and cooperative principles 2. Collaborative environment and professional appreciation 3. Contribute to a fairer and more humane future **Description and Responsibilities:** **Working Hours:** 08:30 to 17:30, with a 01:00 lunch break **Level:** Management and Executive **Employment Type:** Permanent – CLT Grow with us at Sicoob Integrado! We are looking for a Customer Service Agent to further strengthen our team! If you believe in the power of cooperation, value a collaborative environment, and wish to contribute to community development, this opportunity is for you! At Sicoob Integrado, growing means evolving together—with a focus on people, respect, and commitment to our cooperative principles. If you are ready to make a difference in an institution that values every professional and believes in building a fairer and more humane future, join us in cooperation! RESPONSIBILITIES: * Greet cooperative members, identify their needs, and provide appropriate solutions; * Assist with the use of digital channels and ATMs, promoting digital inclusion. * Execute financial transactions such as deposits, withdrawals, transfers, payments, and others; * Open, maintain, and close accounts in accordance with internal policies. * Provide information about financial products and services (loans, cards, insurance, etc.); * Support prospecting and retention of cooperative members, contributing to customer base growth. * Maintain documents and records organized and secure; * Comply with internal policies and financial sector regulations **Requirements:** Mandatory Requirements Completed or ongoing undergraduate degree in Business Administration, Accounting, Economics, or related fields; Good computer skills; CPA certification will be a differentiator **Benefits:** Seniority Bonus, Childcare/Babysitting Allowance, Education Allowance, Day\-Off, Health Insurance Plan, Dental Insurance Plan, Private Pension Plan, Life Insurance, Meal Voucher, Food Voucher, Transportation Voucher