Customer Service Agent

Description

Job Summary: Join us in a cooperative environment that values personal development and the power of collaboration, contributing to the community. Key Highlights: 1. Strengthen the Sicoob Integrado team 2. Collaborative environment focused on people 3. Building a fairer and more humane future **Description and Responsibilities:** **Working Hours:** 08:30 to 17:30 with a 1-hour break **Level:** Managerial and Executive **Employment Type:** Permanent – CLT Grow with us at Sicoob Integrado! We are seeking a Customer Service Agent to further strengthen our team! If you believe in the power of cooperation, value a collaborative environment, and wish to contribute to community development, this opportunity is for you! At Sicoob Integrado, growth means evolving together—focused on people, respect, and commitment to our cooperative principles. If you are ready to make a difference in an institution that values every professional and believes in building a fairer and more humane future, join us in cooperation! RESPONSIBILITIES: * Greet cooperatives members, identify their needs, and provide appropriate solutions; * Assist with the use of digital channels and ATMs, promoting digital inclusion. * Perform financial transactions such as deposits, withdrawals, transfers, payments, and others; * Open, maintain, and close accounts in accordance with internal regulations. * Provide information about financial products and services (loans, credit cards, insurance, etc.); * Support prospecting and retention of cooperative members, contributing to customer base growth. * Maintain documents and records organized and secure; * Comply with internal policies and financial sector regulations **Requirements:** Mandatory Requirements Bachelor’s degree completed or in progress in Business Administration, Accounting, Economics, or related fields; Proficiency in computer applications; CPA certification will be a plus **Benefits:** Seniority Bonus, Childcare/Babysitter Allowance, Education Allowance, Day\-Off, Health Insurance, Dental Insurance, Private Pension Plan, Life Insurance, Meal Voucher, Food Voucher, Transportation Voucher