Third-Party Management Analyst (Customer Success)

Description

Job Summary: We are seeking a Third-Party Management Analyst to serve as the operational focal point, ensuring efficient connectivity between the client’s internal teams and our company’s structure. Key Highlights: 1. Act as a strategic bridge between data and results 2. Focus on supplier engagement and customer success 3. Dynamic environment with opportunities for growth and upskilling We are looking for a **Third-Party Management Analyst** to act as the right hand of our CSMs (Customer Success Managers). You will be the operational focal point, ensuring seamless connection between the client’s internal teams and our organizational structure. If you are an organized, communicative individual with keen attention to **Workplace Risk Management**, this role is for you. Here, you’ll be challenged to monitor KPIs, engage suppliers, and support value generation for our largest clients. Ready to become the bridge that transforms data into strategic outcomes? **\#VemSerBern** **Responsibilities and Duties** **What will you do daily?** ------------------------------------------ * **Strategic Support to CSMs:** Support third-party management and act as an operational facilitator in projects. * **Supplier Engagement:** Ensure all project stakeholders remain engaged and comply with established requirements. * **Relationship and Success Management:** Participate in periodic meetings to collect feedback, identify improvements, and develop structured action plans. * **Intelligence Monitoring:** Use analytical tools and CRM (**Hubspot**) to monitor KPIs and ensure delivery consistency. * **Insights and Dashboards:** Create strategic presentations and clear reports, transforming data and feedback into efficient action plans for leaders and customers. * **Internal Collaboration:** Serve as the bridge between the client and our support teams, proposing process improvements and ensuring all decisions are properly documented. **Requirements and Qualifications** **To excel in this role, you need:** --------------------------------------------------- * **Knowledge of Labor Law:** Understanding the legal framework is essential for the success of our audits and GRT (Workplace Risk Management) processes. * **Familiarity with GRT (Workplace Risk Management):** Understanding risk dynamics and compliance requirements. * **Experience with CRM and Support Tools:** Proficiency in **Hubspot**, and knowledge of **Movidesk**. * **Analytical Skills:** Ability to interpret data and generate diagnostics. * **Intermediate Excel Skills:** Knowledge of formulas, filters, and pivot tables. #### **Attitudes and Behaviors That Make All the Difference:** * **Communication and Networking:** Ability to interact effectively with clients and suppliers across diverse levels and profiles. * **Active Listening and Empathy:** Understand the client’s pain points to propose optimal solutions. * **Problem Solving:** Strategic thinking to navigate operational challenges. * **Adaptability:** Willingness to thrive in a dynamic and continuously evolving environment. **Additional Information** **\#SomosGente** — because we support and value our employees! Here are some benefits we offer our **\#BernLovers**: Prefer grocery shopping or ordering from restaurants? You’ll receive the **Swile Benefits Card**, giving you access to the best of both worlds — **Meal and Food Allowance**; OK, but what about health care? We offer a **Health Insurance Plan** (extendable to legal dependents), **Dental Insurance**, and **Life Insurance**; Fitness life? Leave it to **Wellhub (formerly Gympass)**; This benefit provides discounts at gyms and partner networks for physical activities, mindfulness, therapy, nutrition, and sleep quality — plans starting at R$35.90/month. Ψ Mental health matters here too! We also provide access to the **Moodar** platform — an exclusive program offering online psychotherapy plans tailored to your needs, so you get support whenever required. And your birthday won’t go unnoticed! You’ll receive a **Day Off** to enjoy however you like — whether resting, celebrating, or simply doing as you please. More flexibility for you! When you need to visit the office, count on **Swile Mobility** to ease your commute — works with public transportation and ride-hailing apps (Uber, 99, etc.); **Working from home?** We offer a **Home Office Allowance** to help cover remote work expenses, ensuring greater comfort and daily support; Want to grow with us? We offer training programs and a career development model that recognizes initiative and results; Our office is an innovation and collaboration hub! Here, you’ll find a space designed for co-creation, where ideas flow freely and connections happen naturally. Our spaces also feature a **Corporate Mini-Market**, offering snacks at special prices, curated for our team; **Hybrid Work Model** (Monday to Friday) — Balance between work and personal life! Location: Rio de Janeiro, RJ Easy access and a workspace prepared to welcome you whenever needed! Awesome, right?! **\#VemSerBern** Bernhoeft was founded over 30 years ago with a simple purpose: **to simplify, create value, and do things differently**. We began as a tax consulting firm and evolved alongside the market, expanding our solutions and growing with the people who shape our story. Today, we are a national reference in services connecting companies, technology, and people — always with lightness, proximity, and a focus on results. ### **So, where does GRT fit in?** **Third-Party Management** is one of the fastest-growing and most innovative areas within Bernhoeft. We ensure that the relationship between our clients and their suppliers is **secure, transparent, and efficient**. Here, we handle everything related to: * Supplier onboarding and management * Document analysis and validation * Mitigation of labor and operational risks * Access controls and mobilization * Compliance and governance * Consultative support to clients * Technology use and automation to scale and secure processes We are the bridge between people, processes, and decisions — transforming third-party management into a strategic business advantage.