TECHNICAL SUPPORT ANALYST

Description

A technology company is seeking a Technical Support Analyst in Sorocaba. **Responsibilities:** Perform troubleshooting in production environments, including database analysis, performance, systems, network, and integrations. Work with REST APIs and validate data flows, ensuring information integrity and proper integration functionality. Configure and provide support for WhatsApp integrations via Meta, including template creation and management, and maintenance of Embedded Signup. Implement and support automated workflows using n8n and similar automation tools. Integrate systems via Evolution API or similar solutions, ensuring proper sending and receiving of messages via WhatsApp. Log all actions taken in support tickets, maintaining traceability, history, and organization of requests. Communicate\-clearly with customers, colleagues, and third parties, providing frequent updates on support cases. Collaborate with the team to improve technical support processes, documentation, and routines. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some of the activities in this role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Insurance * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Full-time \- On-site. * Schedule: Full-time * Working Hours: To be determined.