Job Summary: Join a team passionate about technology, where your talent and eagerness to learn are valued to transform the way people interact. Key Highlights: 1. A team passionate about technology and transformation 2. Focus on talent and continuous learning 3. Culture of innovation and professional development Get closer! We are a team passionate about technology, transforming how people interact by delivering a perfect blend of humans and robots. We do not discriminate based on gender, ethnicity, socioeconomic status, religion, or sexual orientation: none of these matter for any challenge you choose to embrace with us. To us, your talent is what matters!  **\#vemserSNX** **Responsibilities and Duties** * Maintain and update the knowledge base as needed or upon request, ensuring explanatory materials are available for customers and internal teams; * Assist with low-complexity support tickets assigned by the team or management; * Provide initial customer contact support for ticket creation and prioritization; * Monitor the progress of more complex tickets alongside the team to foster continuous learning; * Support the team in prioritizing and distributing tickets. **Requirements and Qualifications** **Hard Skills** * Currently pursuing an undergraduate degree in Engineering, Technology-related fields, or similar disciplines; * Basic knowledge of Networking; * Knowledge of Linux; **Soft Skills** * Assertive communication; * Empathy and patience with users; * Strong interpersonal skills; * Initiative and proactivity; * Logical reasoning; * Teamwork; * Resilience; * Willingness to learn and improve. **Bonus Points** * Database knowledge; * VoIP knowledge; * Prior experience in customer service or chatbots. **Additional Information** Beyond an excellent work environment, you can also grow and thrive here! :) Our benefits for you: Internship stipend of R$ 800.00; Workload: 30 hours per week, Monday through Friday; Life insurance — because safety matters; Meal/food allowance [CAJU card], giving you the freedom to choose where and how to eat; Birthday day off [a full day off during your birth month]; Tenure rewards! We value your time with us through time-off and cash incentives; QI Program [referrals that result in hires are rewarded]; SNX Beach [voucher to complement your beach stay]; Udemy partnership [continuous professional development so you never stop growing]; Neon partnership [financial education and support when budgets tighten]; Gympass [to exercise freely]; Innovation culture — unleash your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to join a technology company striving for exponential growth in the national and Latin American markets. To achieve this, we developed Suite to deliver true omnichannel capabilities! Voice, messaging, automation, and integrations — all in one place — delivering agile, integrated, and seamless experiences. We are over 100 people passionate about what we do, located in Juiz de Fora, São Paulo, and Porto Alegre. We serve the national market across sectors including Retail, Contact Centers, Services, Healthcare, Education, Cooperatives, Fintechs, Banks, and Government Entities.