Store Operator

Description

Job Summary: Store Operator for customer service and internet plan sales in a welcoming environment focused on the shopping experience. Key Highlights: 1. Friendly and efficient in-person and telephone customer service 2. Sales of internet plans and connectivity solutions 3. A growth-oriented environment focused on collaboration and development **Cabonnet**, currently one of Brazil’s 15 largest connectivity and technology companies, is expanding! With a presence in over 80 locations across the state of São Paulo, we continue innovating to deliver high-quality services and outstanding customer service. We are seeking a committed, proactive, and customer-focused **Store Operator**, passionate about delivering excellent service, to join our team and contribute to a positive and welcoming shopping experience. Join a company experiencing continuous growth and help connect people across the entire state of São Paulo! **Responsibilities and Duties** **Duties:** ---------------- * Provide friendly and efficient in-person and telephone customer service; * Sell internet plans by presenting solutions suited to customers’ needs; * Confirm and update subscriber registration data; * Record customer service history and interactions in the system; * Process plan changes, including upgrades to subscribed services; * Issue duplicate payment slips and advise on available payment methods; * Conduct satisfaction surveys related to service installation and maintenance; * Open technical support tickets for subscribers when necessary; * Conduct respectful and strategic telephone and e\-mail collections; * Receive invoice payments and record them in the system; * Accurately and responsibly perform cash register opening and closing routines; * Negotiate agreements with delinquent subscribers, seeking amicable solutions; * Issue electronic invoices as requested or per internal procedures. **Requirements and Qualifications** #### **Requirements:** * Completed high school education (mandatory); * Prior experience in customer service and/or sales (preferred); * Basic computer skills; * Proficiency in using telephones, e\-mail, and digital management systems; * Availability to work standard business hours, including Saturdays. #### **Advantages:** * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with billing and customer negotiation routines. #### **Skills and Competencies:** * Strong verbal and written communication skills; * Friendly, empathetic customer service with a solutions-oriented approach; * Proactivity and agility in handling diverse situations; * Organizational skills, attention to detail, and responsibility regarding data and financial matters; * Collaborative mindset with ease in teamwork. **Additional Information** Cabonnet values its employees and offers a comprehensive benefits package designed to promote well\-being, quality of life, and professional development: * **Medical Insurance** * **Dental Insurance** * **Meal Voucher or Food Allowance** * **Transportation Voucher** * **Internet Allowance** * **Day Off** * **Education Institution Partnership (University Level)** * **Individual Life Insurance** * **Gympass – Access to gyms and wellness programs** * **Telemedicine Platform – AVUS** * **Partnerships with S System Organizations **(SESC, SENAC, SENAI, and SESI) We are a Brazilian company specializing in telecommunications services, focusing on broadband internet provision and connectivity solutions. Our goal is to build long-lasting relationships with every customer; therefore, we commit to delivering top-quality products and services compliant with current legislation, along with efficient technical support and personalized local service. Currently, Cabonnet operates over 25 stores across the state of São Paulo and employs more than 400 professionals. Cabonnet’s growth is driven by people—so within our team, every idea matters and every talent makes a difference. If you seek an environment where you can grow, learn, and truly contribute, come build your story with us. Together, let’s unite knowledge, share experiences, and achieve results. **\#JoinCabonnet**