We are looking for a **Mid-level Scrum Master** to act as an agility facilitator, with knowledge of at least one agile framework, such as **Scrum or Kanban**. They will be responsible for guiding the team and other stakeholders in the squad — including the Product Owner, Project Manager, and stakeholders — based on a process-oriented vision. Act by proposing improvements and identifying bottlenecks within the team, still requiring supervision in medium-complexity scenarios (medium supervision level). Demonstrate readiness for analysis and communication with the team, Product Owner, and business area, sharing and seeking support in decision-making, while simultaneously contributing assertively with ideas and possibilities for discussing day-to-day challenges. **Responsibilities:** * **Effective Communication:** Clarity in conveying information to the team, Product Owner, PM, and stakeholders. Active listening to understand needs and concerns, always aiming for the well\-being and growth of the team. * **Empathy and Emotional Intelligence:** Understand the different points of view within the team. Promote a safe environment for everyone to express themselves. Recognize signs of demotivation or overload and act preventively. * **Conflict Resolution:** Mediate differences between team members or between business areas. Seek collaborative solutions without imposing decisions. Transform conflicts into opportunities for improvement. * **Influence on Team and Stakeholders:** Ability to influence stakeholders and areas external to the Squad. Negotiate priorities and deadlines in a balanced manner, defend the agile flow without losing the business vision, even in medium to complex situations where support is needed but one can already structure a clear view of the problem and ask for help. * **Advanced Facilitation:** Conduct agile events in a dynamic and productive manner. Use creative techniques to maintain engagement in retrospectives, even if not having total mastery but seeking support to apply different dynamics, with the objective of engaging the team. Ensure that meetings bring practical results. **Requirements:** * Advanced knowledge of **Scrum** and the ability to easily navigate other **agile methodologies** (Kanban, backlog prioritization practices). * Knowledge of QA processes within the Squad, to support the team with questions and direct even basic Quality Assurance practices; * Advanced experience with **agile project management tools** (Jira, Confluence, Miro, etc.). * Skill in **agile metrics analysis** and team performance reports. * Experience in **conflict management** and **impediment resolution**. * Ability to guide the team, conduct training, and workshops on agile practices. * **Desirable knowledge of English**, as the use of the language directly contributes to the effective management of projects. **Digital Protagonism:** Uses AI and digital tools autonomously in recurring tasks (such as jurisprudential research or review of standard drafts). Identifies where digital tools save time or increase the quality of analysis. Shares learnings with the team. **Openness to continuous updating:** Demonstrates willingness to learn new tools, methodologies, and practices as the context of the area and the company evolves.
João Silva
Indeed · HR
João Silva
Indeed · HR
