Retention Assistant

Description

A consulting, recruitment, and selection company is seeking a Retention Assistant in São Bernardo do Campo. Neves e Conter RH is an HR-specialized company offering recruitment and selection solutions. Focused on connecting talent with the right opportunities, it operates across multiple market segments. **Responsibilities:** An automotive industry company is seeking a professional to: Contact customers whose credit applications were denied in order to attempt to reverse the sale. Analyze the reason for denial (credit score, restrictions, income, etc.) and offer alternative payment options. Negotiate special conditions, discounts, and installment plans to facilitate the purchase. Send payment links via credit card, PIX, or bank slip and follow up until confirmation. Update the CRM with each customer’s status and reasons for loss or conversion. Collaborate closely with sales and credit teams to ensure prompt and accurate responses. Generate weekly reversal reports, monitor results, and propose improvements to retention strategies. Previous experience as a Retention Analyst, Retention Coordinator, Loyalty Specialist, or Relationship Assistant may indicate alignment with some of the activities of this position. **Desired Requirements:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: 2\.462,00 * Commissions * Meal Allowance * Food Voucher * Transportation Voucher **Additional Information:** * Employment Type: Permanent — On-site * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00