Human Resources Consulting is seeking a Requirements Analyst professional in Americana. Pense Com is a company specialized in digital marketing solutions and strategic consulting. It offers services that help companies optimize their online presence and achieve their business goals. **Responsibilities:** Perform initial triage of received tickets. Document incidents and record applied solutions. Resolve simple issues and guide customers on correct system usage. Escalate more complex cases to the next level of support (N2\). Deliver agile, courteous, and efficient service, ensuring customer satisfaction. Previous experience as a Business Analyst, Systems Analyst, Requirements Elicitation Specialist, or Requirements Consultant may indicate alignment with some of the activities in this position. Technical qualification required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Parking * Health Insurance * Dental Insurance * Childcare Assistance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:30 to 17:30\.
João Silva
Indeed · HR
João Silva
Indeed · HR
