Job Summary: Oftalmoplus is seeking talented and dedicated professionals for front-desk reception and patient support, appointment scheduling, payment collection, and examination room organization. Key Highlights: 1. Working at a leading ophthalmology clinic with a 10-year history. 2. Opportunity to support patients' ocular health and overall well-being. 3. A work environment that values organization, proactivity, and teamwork. **About Oftalmoplus:** When it comes to eye care, we are the benchmark in Greater Vitória. With a 10-year history, Oftalmoplus stands out in the market for excellence and commitment to ocular health. We are looking for talented and dedicated professionals to further strengthen our team. **Job Mission:** Receive and provide support services to patients. Schedule and cancel appointments, collect payments, and manage and organize patient flow into examination rooms. **Your main responsibilities will include:** * **Environment Organization and Maintenance**: Organizing examination rooms for physician consultations, including replenishing prescription pads and medical certificates, verifying expiration dates and restocking supplies and medications. Powering on/off IT equipment, ophthalmic devices, and air conditioning units, as well as covering/uncovering ophthalmic equipment. Performing surface cleaning of the workplace and removing trash. Monitoring the temperature of the medication refrigerator. Assisting with clinic cleanliness and organization in the absence of the cleaning staff. * **Patient Service**: Pre-consultation services, including patient pupil dilation prior to examinations. Receiving patients, guiding and assisting them during clinic entry and exit, providing clear information and support. Conducting patient satisfaction surveys to improve the patient experience. * **Conducting Examinations and Tests**: Performing examinations using equipment such as the autorefractor and non-contact tonometer. Performing visual acuity tests when required. Verifying eyeglass prescriptions and advising patients on their prescriptions. Scheduling contact lens fittings and conducting fitting tests with lenses. Selling contact lenses and providing instructions on usage and care. * **Administrative and Financial Management**: Registering patients in the system, scheduling and canceling appointments and examinations. Requesting procedure authorizations from health insurance providers and correctly completing authorization forms, manually when necessary. Opening and closing the cash register, as well as closing daily billing records in the system. Entering sales orders into the system and issuing invoices. * **Communication and Relationship Management**: Confirming appointment and examination schedules with patients via phone or digital media. Using corporate email and internal social platforms to complete administrative tasks. Supporting the examination team when needed, ensuring uninterrupted service delivery and smooth clinic operations. **What We Expect From You:** **Technical Competencies:** * Completed high school education; * Prior experience in customer service preferred; * Proficiency with Microsoft Office Suite, especially Excel and Word; * Strong verbal and written communication skills; * Good typing speed; **Behavioral Competencies:** * Organization * Proactivity Emotional balance * Positive attitude * Verbal communication * Non-verbal communication * Discipline * Teamwork * Flexibility * Performance under pressure * Active listening **Why Choose Oftalmoplus?** If you're still unsure whether Oftalmoplus is an excellent place to work, consider these benefits we offer: Transportation allowance Meal allowance Health insurance plan Birthday bonus Breakfast Team-building events to foster connection So, are you in? Join our team!
João Silva
Indeed · HR
João Silva
Indeed · HR
