Reception Coordinator

Description

Job Summary: A professional to lead the reception team and ensure service excellence, managing operational routines and contributing to departmental results. Key Highlights: 1. Management of the reception team and ensuring high-level service 2. Coordination of operational routines and resolution of incidents 3. Focus on excellence and attention to detail **Main Responsibilities:** * Ensure high-level service and member satisfaction * Management of the reception team (training, development, and performance monitoring) * Guarantee compliance with Fasano and LQA standards * Coordinate operational routines (check\-in, check\-out, reservations, pending items, and internal controls) * Handle incident resolution and provide shift support to the team * Contribute to cost control and departmental results **Requirements:** * Completed undergraduate degree * Previous experience as a Full/Senior Receptionist * Fluent English * Knowledge of the Opera system * Experience in people management **People Management Experience** We seek a professional with impeccable conduct, a service-oriented mindset, attention to detail, and a focus on excellence. * Work schedule: 5x2 On-site work Job type: Permanent CLT Compensation: R$6\.000,00 \- R$6\.800,00 per month Benefits: * Medical assistance * Dental assistance * Company mobile phone * Partnerships and commercial discounts * Free parking * Profit sharing * Life insurance * Transportation allowance Work location: On-site