Operations Coordinator

Description

**What are we looking for?** **Main responsibilities:** Support the establishment and ensure the achievement of project objectives; Create schedules, lead meetings, monitor scopes, deadlines, and critical priorities; Support the Operations Manager in ensuring the required staffing for the project, analyzing the desired profile and participating in the selection process with the responsible department; Support business areas in understanding the company's data treatments and flows; Attend alignment and guideline meetings with the client; Organize data and generate reports, supporting decision-making; Negotiate deadlines and deliveries; Support the Operations Manager in open-scope projects; Coordinate the project/allocation team, ensuring Insi's governance standards; Disseminate strategies and information to the support team. **Requirements:** **Differentiators:** **Position location:** **Who is Insi?** We are a consultancy specialized in digital evolution. But above all, we are a people company. People who listen before proposing. Who go to the essence before presenting a solution. Who measure success by what truly changed, not by what was implemented. With more than three decades of history and global presence, we believe that true transformation starts from within: within people, teams, and organizations — and it is this conviction that guides every choice we make, every project we deliver, and every person we develop. **Why build your career at Insi?** Because here you think, decide, and create together. We offer autonomy, clear goals, and an environment where Insiders have space to interact with different technologies, participate in challenging projects, bring new ideas, and work from anywhere in Brazil and (why not?) the world. We are one of the best companies to work for in Brazil according to Great Place to Work, and we are among the top 10 best employers in Brazil according to TIME magazine. **What are our values?** * We are people serving people * We think and act as owners * We have a hunger for performance * We grow and learn together * We seek excellence and simplicity * We act with creativity and innovation All people are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or similar. We want you to grow with us in a welcoming environment full of opportunities. Did you identify with this? Then, **\#ComeBeInsi!** \# SAP AMS Operations Coordinator (Senior) \#\# What we are looking for: At Insi, we are looking for a strategic, dynamic professional with a solid technical background to assume the position of SAP AMS Operations Coordinator (Senior). If you are a leader who breathes governance, focuses on the stability of mission-critical environments, and has a passion for driving support operations with excellence, this opportunity is for you. In this highly visible role, you will be responsible for the technical leadership and coordination of the SAP support operation (AMS), ensuring operational stability and strategic alignment with our clients. We are looking for someone capable of orchestrating the day-to-day of the operation and guiding multidisciplinary support teams (Levels 1, 2, and 3\) towards high performance, acting as the main point of contact and trust for our business partners. \#\# Main responsibilities: * Coordinate the daily SAP support operation (AMS), ensuring strict compliance with agreed SLAs (Service Level Agreements) and operational KPIs. * Manage and develop multidisciplinary support teams (Levels 1, 2, and 3\), promoting continuous training, engagement, and high performance. * Lead the management of high-complexity incidents, problems, and changes with excellence, applying ITIL framework best practices to mitigate risks and business impacts. * Monitor and analyze the contractual performance of the operation, generating executive reports and insights for decision-making. * Maintain constant alignment with clients and stakeholders, ensuring transparency, governance, and a close partnership relationship. * Act preventively with a focus on the stability of clients' technological environments, identifying opportunities for continuous improvement and innovation in service delivery. \#\# Requirements: * Solid previous experience in the technical leadership and coordination of large-scale SAP AMS support operations. * Conceptual and practical mastery of the SAP S/4HANA ecosystem and its main business modules (FICO, MM/WM, SD, PP, among others). * Advanced or Fluent English (essential for communication and reporting with clients/partners). * Deep methodological knowledge of ITIL best practices applied to IT service management. * Profile with a strong orientation towards corporate governance, operational processes, and absolute focus on the stability of complex environments. * Proven ability in vendor management, third-party control, and ease of communication with stakeholders at different levels. * Inspiring leadership, with a focus on people development and management of multidisciplinary technical teams. \#\# Differentiators: * Technical knowledge and experience in the SAP Basis layer. * Official ITIL certifications (V3 or V4\). * SAP functional or project management certifications. * Experience in technology consultancies or large IT systems integrators. \#\# Position location: * Not specified \- Not specified (Not specified) \- \#\# Who is Insi? We are a consultancy specialized in digital evolution. But above all, we are a people company. People who listen before proposing. Who go to the essence before presenting a solution. Who measure success by what truly changed, not by what was implemented. With more than three decades of history and global presence, we believe that true transformation starts from within: within people, teams, and organizations. And it is this conviction that guides every choice we make, every project we deliver, and every person we develop. \#\# Why build your career at Insi? Because here you think, decide, and create together. We offer autonomy, clear goals, and an environment where Insiders have space to interact with different technologies, participate in challenging projects, bring new ideas, and work from anywhere in Brazil and (why not?) the world. We are one of the best companies to work for in Brazil according to Great Place to Work, and we are among the top 10 best employers in Brazil according to TIME magazine. \#\# What are our values? * We are people serving people * We think and act as owners * We have a hunger for performance * We grow and learn together * We seek excellence and simplicity * We have innovation and creativity in our DNA All people are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or similar. We want you to grow with us in a welcoming environment full of opportunities. Did you identify with this? Then, \*\*\#ComeBeInsi\*\*