Junior Community Analyst

Description

**About the opportunity** We are looking for a **Junior Community Analyst** to ensure an exceptional experience for our students within the Permaneo Group’s communities. This person will be responsible for fostering a welcoming, organized, safe, and highly engaged environment, serving as a point of support for students throughout their journey. In addition to moderating communities, they will strengthen relationships with members, encourage collaboration, identify improvement opportunities, and represent the company’s culture in all interactions. If you enjoy communicating, are comfortable navigating digital environments, and believe in the power of communities to foster connections and learning, this opportunity is for you. **Key responsibilities:** * Welcome new members to the communities and provide a welcoming experience from the first contact. * Clarify questions regarding products, content, and community functionality. * Direct students to appropriate channels whenever necessary. * Follow up on requests requiring a response. * Continuously monitor communities to ensure compliance with rules and best practices. * Mediate conflicts respectfully, impartially, and professionally. * Identify inappropriate behavior and act preventively. * Encourage relevant conversations and stimulate member participation. * Support engagement campaigns, gamification initiatives, and special activities. * Maintain organized, updated, and easily accessible content. * Record student suggestions and feedback. * Identify recurring questions and improvement opportunities for internal teams. * Report promptly any situations that may impact the student experience. * Represent the values and culture of the Permaneo Group in all interactions. * Contribute to continuous improvement of processes and community experience. * Ensure **humanized, courteous, and respectful** service in all interactions. * Ensure important information is easily accessible to students. * Flag outdated content and information. * Safeguard the confidentiality of student and company information. * Escalate complex situations to leadership or responsible departments. **Requirements:** * Basic knowledge of Google Workspace (Docs, Sheets, Drive, Slides) or Microsoft Office. * Proficiency in using digital platforms and tools. * Organizational skills to record information and follow operational processes. * A welcoming, patient, and problem-solving-oriented profile. * Ability to handle conflict situations while maintaining professionalism. * Interest in online communities, customer service, and continuous learning. * Ability to work with multiple tools simultaneously. * Ability to use Artificial Intelligence to support productivity and communication, following company guidelines. * Availability to work in digital environments during the hours defined by the company. * Availability to participate in internal training sessions. * Flexibility to support campaigns, events, and special launches when required. * Commitment to ensuring high-quality student experience. **Preferred qualifications:** * Currently pursuing or completed undergraduate degree in Business Administration, Marketing, Communications, Public Relations, Psychology, Pedagogy, or related fields. * Experience in customer service, support, or community relationship management. * Knowledge of Customer Experience (CX) and/or Customer Success (CS). * Experience with community platforms such as Circle, WhatsApp, Telegram, Facebook Groups, or similar. * Interest in the digital education market and online communities. * Experience in engagement campaigns, gamification, or moderation of digital communities. * Affinity with digital education and infoproducts. * Experience moderating online communities. * Ability to analyze feedback and identify improvement opportunities. **That said, we offer:** * Employment contract type \[CLT]. * Work arrangement \[Remote]. * Flexible meal allowance of R$ 45.00 per day (provided via iFood Benefits card). * Remote work allowance of R$ 100.00 (provided via iFood Benefits card). * Transportation allowance (when and if needed, upon request). * Health and dental insurance (SulAmérica); * Online and in-person therapy (SulAmérica); * Life insurance (Porto Seguro). * Wellhub: Basic\+. * Birthday Day Off. **Diversity and Inclusion** We value diversity and believe that different perspectives make our teams stronger. Here, we respect individuality and foster an inclusive and welcoming environment for everyone. **Interested? Join the Permaneo Group.**