The IT Support Analyst is responsible for providing technical support to users, resolving hardware and software issues, and ensuring the full functionality of information technology systems and equipment. This professional works autonomously to resolve incidents, following company procedures and policies to maintain the efficiency and security of IT resources. * Provide user support, either in person or remotely, to identify and resolve hardware and software issues. * Install, configure, and update operating systems, software, and applications to ensure full equipment functionality. * Perform preventive and corrective maintenance on IT equipment such as computers, printers, and peripherals. * Manage user accounts, access permissions, and security policies to protect company data and information. * Document procedures, problem resolutions, and system configurations to support standardization and team technical knowledge. * Participate in new technology implementation projects, collaborating in requirement analysis and IT solution definition. * Conduct system performance and security testing to identify potential vulnerabilities and propose improvements. * Stay updated on trends and innovations in information technology, continuously enhancing knowledge and skills. * Collaborate with the IT team to resolve complex issues and support network environments, servers, and other technological resources. * Interact with IT vendors and service providers, monitoring contract execution and ensuring service quality.
João Silva
Indeed · HR
João Silva
Indeed · HR
