We were founded in 2017 with the purpose of becoming Brazil's best sanitation company. Today, we operate across numerous municipalities and Brazilian states, aiming to contribute toward nationwide universal access to water and sewage services. Our business model is based on concessions and public-private partnerships (PPPs). We are one of the country's leading sanitation companies, integrated into communities of all sizes and serving millions of people. Innovation, sustainability, value creation, and customer satisfaction are core elements of our organizational culture. Join us in driving this transformation! **Work Location: Nossa Senhora da Glória, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face interactions or communication channels, resolve inquiries, address issues of varying complexity, ensure proper customer guidance, and support business continuity; * Open and close customer service requests via Service Orders (SO), as well as process SO closures for suspended connection inspections, ensuring necessary services remain up to date; * Assess feasibility of requested services by reviewing existing bills, approving or requesting approval for service delivery according to requirements; * Call, receive calls from, advise, and negotiate with customers and collection agents, including negotiating debt settlement options in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, file, type, and update various documents related to the area; * Support updating contact information in the Customer Portfolio and/or Public Agencies database; * Drive company vehicles when external service assignments require it, adhering to traffic safety regulations and established norms. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; * Strong communication skills; * Negotiation ability; * Knowledge of sanitation — preferred. At Iguá Saneamento, we value diversity in all contexts and actively promote an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities — PwD, LGBTQIAPN+, ethnic-racial background, beliefs, and generations). Join us in this change — we believe in the power of every individual to drive transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health plan extendable to dependents * Dental plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Preventive health and wellness programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited establishments such as gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: "Mente Leve" (emotional health), "Convivendo" (support for employees with chronic diseases), "Enxuga" (healthy habit promotion), and "Melhor Maternidade" (prenatal and postnatal support for employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Meals** * Meal allowance * On-site cafeteria or meal voucher (as per operational arrangement) * Special Christmas voucher (in the form of a food basket or meal/food card, depending on the unit) **Mobility** * Commuter allowance or parking (per internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR — Profit and Results Sharing * Payroll-deductible loan **Development and Career Growth** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose:****to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide, operating in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health through responsible, excellence-driven provision of treated water and sewage collection, conveyance, and treatment services. More than just a business activity, we view universal basic sanitation as a large-scale commitment — to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces our daily commitment — drop by drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment, generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical, inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA+ individuals — regardless of beliefs, age, or any other social or identity marker. We strive for equity and respect within our teams and believe in the strength of each individual to drive transformation. We already exceed **2\.800 employees**, and continue growing with ambitious goals ahead. Have you ever wondered what your purpose is, and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **\#VemSerIguá** Let’s build a better future — Iguá Saneamento.
João Silva
Indeed · HR
João Silva
Indeed · HR
