Customer Service Consultant

Description

Job Summary: This professional will provide consulting and customer service to property owners and tenants, proactively negotiating solutions and resolving issues with excellent communication. Key Highlights: 1. Comprehensive consulting and customer service for property owners and tenants 2. Focus on negotiation and problem resolution 3. Seeking proactive and communicative professionals \- Provide consulting services to property owners and tenants, ensuring high-quality service, clarifying doubts, and resolving issues. Customer service spans the entire tenancy lifecycle—from property entry (key handover) to exit—participating in all stages. \- Conduct negotiations with both parties to the lease agreement to identify optimal solutions that meet stated needs; \- Demonstrate strong commitment to the company (“wear the company’s shirt”), approach work with enthusiasm, good humor, and determination to drive results, believing firmly in one’s ability to solve any problem; \- Strong negotiation skills and ease in interacting with the public and clients; \- Proactive profile; \- Strong communication skills (verbal and written fluency); \- Respect for customers, colleagues, the company, and its history; \- Commitment to daily self-improvement—both personally and professionally; Minimum Education: Completed High School; Desirable: Proficiency in Excel spreadsheets; Computer literacy; ***Experience in real estate operations and familiarity with Casasoft SLIM system is a plus.*** Mandatory: Negotiation and problem-solving skills; Communicative and resilient profile; Employment Type: Full-time, Permanent CLT contract Compensation: Starting from R$2\.500,00 per month Benefits: * Medical insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site