We are seeking a communicative, organized, proactive, and persistent individual to provide online patient support and engage potential patients in the field of facial aesthetics. The professional will be responsible for managing contacts via WhatsApp, working with an existing patient database, resuming paused conversations, presenting services, scheduling appointments, and guiding each person toward their scheduled visit. Marketing campaigns will also be conducted on Instagram and Google, generating new leads for outreach. Key responsibilities * Respond to new contacts via WhatsApp; * Reach out to patients from the existing database; * Resume stalled conversations and follow up on pending opportunities; * Present the planning consultation; * Schedule and confirm consultations and procedures; * Follow up with patients who have not yet set a date; * Manage available time slots in the calendar; * Conduct pre- and post-appointment follow-ups; * Request genuine Google reviews; * Record contacts, follow-ups, and outcomes in spreadsheets or systems; * Send professional messages and voice notes as needed; * Maintain a welcoming, professional, and non-pressuring approach to client interactions. Desired profile * Strong written communication skills; * Ability to converse effectively and build rapport; * Organizational skills and consistency; * Proactivity in initiating contact and conducting follow-ups; * Persistence in resuming conversations without being intrusive; * Ability to handle objections courteously; * Commitment to goals and results; * Interest in customer service, relationship management, and sales; * Ability to follow scripts and instructions accurately; * A computer or laptop and stable internet connection. Experience in customer service, sales, reception, WhatsApp communication, clinics, healthcare, beauty, or aesthetics is considered a plus but is not mandatory. Opportunity format * Remote work; * Daily availability during previously agreed-upon hours; * Initial 30-day trial period; * Training and guidance on service delivery; * Weekly commission-based remuneration; * Potential for continuation and growth based on performance. Remuneration Compensation is **100% variable and based solely on completed, verified results**. The professional will receive commissions and bonuses for consultations and procedures she schedules that are actually carried out by patients. Future appointments, cancellations, no-shows, refunds, or unfulfilled appointments do not generate commission. Estimated monthly earnings range from **R$800 to R$3.000 or more**, varying depending on performance, number of completed appointments, and sales facilitated by the consultant. This range is an estimate only and does not represent a fixed salary or guaranteed minimum amount. Important information We seek a candidate who proactively initiates contact with patients, resumes conversations, and follows up on opportunities. This role is not limited to replying to received messages. Frequent conversation monitoring, timely record updates, and adherence to the clinic’s professional stance are required — including refraining from promising outcomes or providing technical advice without authorization. Selected candidates will be invited for an online interview and may participate in a practical service simulation stage. Payment: R$800.00 – R$3.000.00 per month Selection question(s): * Do you have a computer or laptop and stable internet connection for remote work? * Are you agreeable to a 100% variable, commission-based compensation paid weekly, generated only after appointments are completed? * Are you comfortable contacting patients from the database, resuming conversations, and conducting follow-ups via WhatsApp? * Have you previously worked in customer service, sales, reception, or WhatsApp communication? Work location: Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
