**Responsibilities:** * Ensure compliance with contractual clauses established in service provision agreements; * Conduct site inspections to verify infrastructure and monitor service delivery at the property, ensuring quality service delivery to clients; * Monitor delivery of services including cleaning, reception, landscaping, waste management, etc.; * Manage and supervise third-party vendors providing facility-related services, such as: convenience store, bicycle parking, cafés, shoe shine service, etc.; * Launch market tenders to identify new service providers and negotiate contract pricing; * Manage monthly inventory and place purchases via JLL’s system to ensure transparency in procurement; * Administer and monitor SLAs and building service schedules; * Provide information for compiling the operational ROM report; * Maintain an up-to-date organizational chart for management; * Execute and monitor utility costs; * Participate in meetings with facilities teams and general assemblies; * Prepare incident reports; * Plan and manage various events; * Provide general information regarding the building, events, services, and tenant company locations; * Support building management with operational requests and official communications. **Requirements** * Bachelor’s degree in Hospitality Management, Tourism, or related fields; * Practical experience leading concierge operations, client-facing service, and hospitality; * Practical experience in high-end corporate environments (preferably corporate condominiums or hotels); * Knowledge of administrative routines and team management; * Dynamism, excellent verbal and written communication skills; * Proficiency in computer applications, access control systems, and Microsoft Office suite; * Advanced English proficiency; * Availability for on-site work in the Itaim Bibi neighborhood — São Paulo. Location: Itaim Bibi — São Paulo Work Mode: On-site Working Hours: 7:00 AM to 5:00 PM JLL fosters a diverse and inclusive culture. We are committed to creating an environment where everyone feels valued and empowered to reach their full potential, regardless of disability, race, ethnicity, age, religion, biological sex, gender identity, sexual orientation, gender expression, or body type. Learn more about our Diversity & Inclusion initiatives at: https://www.jll.com.br/pt/carreiras/diversidade-e-inclusao About JLL: JLL (Jones Lang LaSalle) is a global leader in real estate services and investment management. We shape the future of real estate for a better world—leveraging cutting-edge technologies to create rewarding opportunities, extraordinary spaces, and sustainable solutions for our clients, our people, and everyone around us. JLL is a Fortune 500 company, generating annual revenue of US$19.4 billion, operating in over 80 countries, and employing more than 100,000 people worldwide. We have been present in Brazil since 1996, with headquarters in São Paulo and a regional office in Rio de Janeiro. Our team comprises approximately 1,000 professionals ready to serve clients anywhere in the country. Services offered in Brazil: Leasing | Acquisition & Sales | Consulting & Valuation | Property Management | Facilities Management | Engineering & Building Maintenance | Projects & Construction | Design & Build Sectors served: Office | Industrial | Retail | Hotel | Healthcare | Education | Data Center | Residential in Portugal For more information, visit JLL Brazil’s website: jll.com.br Minimum Education Level: Bachelor’s Degree