Collections Operator - Sorocaba

Description

Job Summary: We are seeking a communicative professional to handle collections for legal entities, with a focus on negotiations with tenants and the banking sector, in an environment that values development and human-centered service. Key Highlights: 1. Handling short-term and long-term delinquency negotiations 2. Collaborative environment with accessible and well-prepared managers 3. Culture of recognition and continuous development **Position: Collections Support \- Part-Time** Are you communicative, enjoy interacting with people, and want to work for a company that truly values your development? Then this opportunity is for you! At **NovaQuest**, we specialize in human-centered service and build, every day, an operation that combines **performance, empathy, and joint growth**. We are now looking for a **Legal Entity Customer Service Professional**, focused on **negotiations with tenants and dealings within the banking sector**, to join our high-performance team. **✨ What You Will Do ** ------------------------------ * Conduct customer service and negotiations with **legal entity clients**; * Handle **tenant and banking-sector company dealings**, managing **short-term and long-term delinquency**; * Ensure **consultative, empathetic, and solution-oriented service**, always striving for the best outcome for both the client and the business; * Join a collaborative team with **accessible and well-prepared managers** who support your growth. **What We Expect From You ** --------------------------- * Prior experience in **customer service** * Preferred: prior experience in **collections** * Strong communication skills, organization, and results orientation; * Eagerness to learn, grow, and become part of a company that believes in people. **Our Benefits (and they're genuine!) ** ----------------------------------------- * **Transportation Allowance** via **Caju card** – credit-based, usable for **recharging the Bilhete Único, app-based transportation, or fueling**; * ️ **Meal Allowance**, also on the **Caju card**, in **credit mode**, accepted at **grocery stores, restaurants, and any establishment**; * **Childcare Assistance**; * **Partnerships with universities and language schools**; * **Dental Plan – AMIL**; * **Health Insurance – HAP Vida**; * **Collaborative environment**, with **present, empathetic, and well-prepared management**; * **Culture of recognition and continuous development**. **Schedule and Location ** ------------------- * Afternoon shift: Monday to Friday, 2:00 PM to 8:00 PM; Saturdays, 8:00 AM to 2:20 PM On-site model – NovaQuest Sorocaba Unit \- Centro **Why Work With Us? ** ---------------------------------- Because here, you **are not just another number**. At NovaQuest, we believe **extraordinary people deliver extraordinary results**. You will have **a voice, support, and real opportunities for advancement**, in an environment that unites **market expertise and a human-centered approach to every story**. If you seek a place where your talent is recognized and your growth is taken seriously — **welcome to NovaQuest!** Minimum Education: High School (Secondary Education) Desired Qualifications:* High School (Secondary Education) * Training and Development * Medical Assistance * Commission * VT \- * Childcare Assistance * Positive Work Environment * SESC Partnership * Day Off * Life Insurance * Meal Allowance * Dental Assistance