Collections Training (1 position)

Description

Job Summary: Join a team that truly values people, working on training and team development by designing and delivering learning paths. Key Highlights: 1. Certified as one of the Best Companies to Work for in Brazil - GPTW 2. Develop and deliver training for collections teams 3. Support supervisors in team development and performance monitoring * ### **Job Description** Come work at a company certified as one of the Best Companies to Work for in Brazil \- GPTW! If you enjoy challenges, communicate effectively, and want to grow alongside a team that truly values people, join Facto! We’d be thrilled to have you as part of our team. Your responsibilities will include: Delivering onboarding training (initial integration) Designing learning paths Conducting refresher training by portfolio Training on specific objections Supporting supervisors in team development Monitoring post-training performance Creating training materials (slides, interactive activities, simulations) Requirements: Minimum 2 years’ experience in collections operations Practical experience with: Debt negotiation Handling objections B2C and/or B2B portfolios Targets and KPIs (CPC, TKM, Effectiveness, Conversion) Technical Knowledge: Negotiation techniques Script development KPI analysis Intermediate Excel proficiency Experience with CRM / dialer systems Preferred Qualifications: Previous experience as a quality monitor or supervisor Experience delivering training for both recent and legacy portfolios Behavioral Competencies: Clear and pedagogical communication Leadership mindset Organizational skills Analytical thinking Ability to deliver structured feedback Energy and engagement Working Hours: Monday to Friday, 8 a.m. to 6 p.m. Benefits offered: Transportation allowance; Meal allowance; Birthday Day Off. GoGood partnership, including: Gym memberships; Medical consultations; Pharmacy discounts. If this opportunity resonates with you, join us! * ### **Area of Activity:** Others * ### **CBO Job Title:** Commercial Training Instructor * ### **Additional Benefits** + On-site cafeteria + Meal allowance + Transportation allowance * ### **Contract Type** Indefinite-term (CLT) * ### **Work Mode** On-site * ### **Other Information** Is travel availability required from the candidate? No Is lack of experience acceptable? No Working days Monday to Friday Business hours Weekly workload 44 hours