Collection Assistant

Description

Job Summary: Responsible for contacting delinquent customers, negotiating payments, and maintaining collection records, using customer service and negotiation techniques. Key Highlights: 1. Customer service and negotiation with delinquent customers 2. Management and organization of collection information 3. Application of negotiation techniques **Required Qualifications:** * Completed high school education; technical training in administration or related fields is preferred; * Proven experience in customer service within the collections or debt restructuring area; * Knowledge of customer service and negotiation techniques; * Basic knowledge of Word and Excel, email sending, and management systems. **Job Responsibilities:** * Contact delinquent customers via telephone, e\-mail, or other channels to facilitate payment regularization; * Negotiate payment deadlines, amounts, and methods in accordance with internal policies and supervisory guidance; * Issue and send invoices, duplicate copies, and payment clearance certificates; * Record and update collection information in spreadsheets and internal systems; * Maintain organization of documents and records related to collection processes. On\-site position in São Bernardo do Campo Working Hours: 44 hours per week, Monday through Friday, 9 a.m. to 6 p.m., 1 hour lunch break \- occasional Saturday work may be required Employment Type: Full\-time CLT Compensation: R$2\.300,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On\-site