Backup Customer Service Representative

Description

Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues proactively and empathetically. Key Highlights: 1. In-person, telephone, and email customer service 2. Efficient resolution of problems and conflicts 3. Participation in training programs to improve customer service **Job Description:** ---------------------- The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy when handling various situations. Serve customers in person, by telephone, or via e\-mail, providing information about products and services. Record customer complaints, suggestions, and compliments. Resolve problems and conflicts efficiently and courteously. Participate in training programs to enhance customer service. Adhere to company policies and procedures, ensuring service safety and quality. Maintain a clean and organized workplace. **Mandatory Requirements:** ------------------------------ * Completed high school education * Minimum age of 18 years * Willingness to travel **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $1,714\.20 **Benefits:** --------------- Meal allowance: R$ 452.32 Health and dental insurance University partnership program Sesc membership benefits **Work Location:** ---------------------- ENEL \- Redenção **Working Hours:** ------------------------ 7:00 AM to 5:00 PM, Monday to Thursday; Friday 7:00 AM to 4:00 PM