Transportation Assistant

Description

Job Summary: A professional to monitor delivery scheduling, ensure traffic clearance, serve customers, handle documentation, and prepare reports. Key Highlights: 1. Active monitoring and tracking of deliveries and pickups. 2. Driver support and effective communication with customers. 3. Delivery performance management and SLA compliance. **About DHL** --------------- The logistics company for the world! Deutsche Post and DHL form the world's largest mail and logistics group. Together, we offer an unparalleled portfolio of standardized products and innovative customized solutions. The DHL family consists of independent divisions connected by shared values, principles, and a common management approach. Thus, we can deliver a broad range of products, solutions, and services tailored to our customers' logistics needs. With 360,000 employees across more than 220 countries and territories worldwide, we are reaching more people than ever before. As one of the world’s largest and most innovative employers, we take special pride in our people. We are a global company that values diversity, ambition, and a collaborative, empowering mindset—providing all necessary support to make our employees’ careers as rewarding as possible. **Job Description** --------------------- Monitor scheduling, ensure daily traffic clearance to guarantee on-time deliveries, accommodate each customer’s specific requirements, handle various documents, comply with all related procedures, and prepare reports and spreadsheets to support departmental demands. Track all pickup requests, return processes, verify losses and damages, delivery confirmations, monitor via spreadsheets and communication systems with drivers, and manage the client’s integrated system. **Requirements** -------------- Completed High School Education Preferably with experience in logistics routines Written Communication and Logical Reasoning **Responsibilities** --------------------- 1\. Monitor deliveries and pickups via integrated systems and/or direct contact with drivers en route; 2\. Actively monitor ongoing routes, providing full support to drivers and reporting to customers; 3\. Monitor dispatch and vehicle inspection inside the SVC; 4\. Complete daily operational logs with relevant operational information; 5\. Manage delivery performance to consistently meet operational SLAs; 6\. Communicate effectively with drivers; 7\. Use the internal transportation/fiscal system to record payments to contractors; 8\. Comply with operational procedures and adhere to DHL Supply Chain policies and standards, including those related to HSE, Quality, and the Code of Conduct.