Customer Support Assistant

Description

**Main responsibilities:** * Validate parameters after the installation of equipment in the field, performed by the external team or the customer; * Perform tests on the equipment installed in the field (e.g., panel information, hour meter, consumption, RPM \- engine rotation \- etc.) for validation; * Monitor and validate external maintenance of equipment in general, performed by the customer via WhatsApp groups; * Validate and monitor the resolution of tickets related to the area; * Parameterize vehicle configurations in the system, ensuring correct operation; * Prospect new partnerships; * Handle, evaluate, and triage online tickets (calls) through Movidesk, performing appropriate routing; * Validate invoices from partners; * Check the integrity of the database regarding open calls; * Schedule partner technicians and Inlog technicians, as well as manage their schedules; * Advance payments for travel expenses of technicians; * Provide support to customers via WhatsApp, as needed; * Manage calls through Movidesk or by phone, as necessary; * Provide service to external technicians via WhatsApp. **What we are looking for:** * Previous experience with technical support, service desk, help desk, or technical customer service; * Analytical profile, with ease in investigating problems and identifying their possible causes; * Good communication and organization; * Proactivity and sense of responsibility to follow up on demands until their resolution; * Ease in working with multiple activities simultaneously; * Knowledge of Office Suite, especially Excel; * Differential: experience in technology companies or IT areas.