CLAIM ASSISTANT

Description

Job Summary: Ensure efficient and agile handling of claim processes, guaranteeing clear communication and monitoring deadlines to deliver a positive customer experience. Key Highlights: 1. Dynamic and collaborative environment with continuous learning 2. Opportunity for professional growth and development 3. Positively impact the lives of thousands of people Ensure efficient and agile handling of claim processes, guaranteeing clear communication among insurers, franchisees, policyholders, and internal departments, monitoring deadlines and status with organization and precision, in order to deliver a positive customer experience and contribute to the effective resolution of requests. **Responsibilities and Duties** * Conduct claim notifications to insurers according to daily demands. * Monitor claim process status on insurers’ platforms, ensuring constant information updates. * Keep franchisees informed about claim progress via phone and e\-mail. * Negotiate and handle cases with insurers, commercial departments, and analysts, according to criticality level. * Assist policyholders and third parties via WhatsApp, providing proactive and responsive support with clarity and agility. * Contact franchisees, policyholders, and third parties to collect, validate, and relay information and documents. * Support the Level 1 team by clarifying technical questions and providing updates on process progress. * Ensure organization and control of protocols, deadlines, and internal records. **Requirements and Qualifications** * Completed high school education * Experience in claims or work within insurance-related areas. **Additional Information** **Salary Range** To be determined **Employment Type** CLT **Benefits** * Meal Allowance * On-site meals * Birthday Day Off * Life Insurance * Health Plan * Profit Sharing (PLR) * Mobility Assistance * Dental Plan With **57 years of history**, **Seguralta**, one of the brands of the **Zanon Group**, has built a solid trajectory grounded in **trust, transparency, and dedication**. Our mission is to **fulfill and protect the dreams of customers, employees, and franchisees**, offering comprehensive solutions in **insurance, consortia, and financial products**. Here, we believe that **people make the difference**. Therefore, we foster a **dynamic and collaborative environment**, where continuous learning, ownership, and professional development are valued daily. Working at Seguralta means having the opportunity to **grow alongside the company** and contribute to a business that **positively impacts the lives of thousands of people every day**. If you seek a place where your ideas are heard, your talent is recognized, and your growth is encouraged, **we want to meet you**. **Join Seguralta and become part of a success story built by people who believe in what they do.**