Customer Service Assistant

Description

Job Summary: A professional responsible for customer service and reception, with a focus on welcoming, guiding, and providing administrative support in an organized and presentable environment. Key Highlights: 1. Customer welcome and guidance 2. Administrative support and proactivity 3. Maintaining an organized reception area Posted on 05/10/2026 Customer Service Assistant On-site Full-time Workload: 44 hours/week Company Address: Avenida Américo Barreira 5245, Fortaleza \- CE / ZIP Code: 60440093### **Responsibilities** * Greet and receive customers at the company premises, focusing on welcome and guidance; * Answer and direct telephone calls; * Identify customer needs and refer them to the appropriate department or consultant; * Monitor visitor entry and exit; * Ensure an excellent customer experience in every interaction; * Handle dissatisfied customers effectively; * Provide support to the technical delivery team; * Assist the sales and after-sales teams with basic information; * Maintain an organized and presentable reception area; * Record interactions in internal systems, when required; * Support administrative tasks; * Proactively identify customers requiring assistance or direction; * Support orientation during events, promotional activities, and peak periods; * Report any incidents, maintenance needs, cleaning requirements, or deviations from standards to the responsible team. ### **Requirements** Completed high school education or currently pursuing a degree in Administration, Management Processes, or related fields; Experience in customer-facing roles; Strong interpersonal skills and ability to resolve everyday situations; Proactivity and organizational awareness. **Working Hours:** Monday to Friday: 8:00 AM to 5:30 PM / Saturday: 8:00 AM to 12:00 PM ### **Advantages** * Prior experience in receptionist roles (preferred); ### **Benefits** Meal allowance or food voucher \- (Swille Card) Transportation voucher Meal allowance or food voucher \- (Swille Card) Transportation voucher Health insurance (Hapvida via adhesion) Dental insurance \- (Hapvida or Odontoart) Well-being Program Half Day Off (half-day leave on your birthday to celebrate as you prefer) Partnerships with educational institutions; SESC membership Career development path \- We encourage professional growth Opportunity for professional advancement. **Selection Process Steps** ------------------------------- Selection process steps are the stages a candidate must go through to be hired by a company. Each stage has a specific objective and is essential for selecting the right professional. 1 Screening 2 HR Interview 3 Tests and Challenges 4 Leadership Interview 5 Hiring