We are specialists in **technological transformation**, combining human expertise with AI to build scalable tech solutions. With over 8,000 CI&Ters worldwide, we have partnered with more than 1,000 clients throughout our 30-year history. Artificial Intelligence is our reality. **Important**: If you reside in the Metropolitan Region of Campinas, your physical presence at our city offices is mandatory, per our current attendance policy. We are seeking a professional to provide application support for payment systems at one of Brazil's largest insurance companies. Key Responsibilities: * Perform troubleshooting and in-depth investigation of failures and issues, such as slowdowns or inconsistencies in the payment flow (e.g., Pix, Credit/Debit Cards). * Apply analytical skills to interpret logs, metrics, and system data, rapidly and accurately identifying root causes of incidents. * Develop and implement bug fixes in Java code, while also optimizing performance and MongoDB queries. * Actively monitor the production environment using observability tools such as Dynatrace, and create monitoring tags and dashboards as needed. * Actively participate in problem and incident management, collaborating with partner teams to ensure SLA compliance and application health. * Proactively explore and reverse-engineer unexpected system behaviors, proposing definitive architectural improvements to prevent issue recurrence. Essential Requirements: * Solid backend development experience with Java. * Practical experience troubleshooting production systems. * Experience with NoSQL databases, especially MongoDB. * Familiarity with observability tools (e.g., Dynatrace). * Basic experience with cloud computing services, preferably AWS. * Demonstrated strong analytical capability for diagnosing complex problems — essential in a support context. * Practical experience with Event-Driven Architecture and messaging (Publisher/Subscriber), including asynchronous flows, queues, topics, and resilience concepts (e.g., retry, dead-letter queue). Preferred Qualifications: * Knowledge of Incident Management processes and workflows. * Experience with Payment Systems. * Familiarity with the Atlassian ecosystem (Jira) for task, incident, and change management (RDM). #LI-APS1 **Our Benefits:** * Health and dental insurance; * Meal and food allowance; * Childcare assistance; * Extended parental leave; * Partnerships with gyms and health & wellness professionals via Wellhub (Gympass, TotalPass); * Profit and Results Sharing Program (PLR); * Life insurance; * Continuous learning platform (CI&T University); * Discount club; * Free online platform dedicated to promoting physical, mental, and overall well-being; * Pregnancy and responsible parenting course; * Partnerships with online learning platforms; * Language learning platform; * And many more. For more details about our benefits, visit: https://ciandt.com/br/pt-br/carreiras At CI&T, inclusion begins at first contact. If you are a person with a disability, it is important to **submit your medical report during the selection process.** *Check which information must be included in the report* *by clicking here.* This allows us to ensure the support and accommodations you deserve. **If you do not yet have the official characterization report, don’t worry — we can support you in obtaining it.** We have a dedicated Health & Wellness team, inclusion specialists, and affinity groups who will support you throughout every stage. Count on us to walk this journey alongside you.
João Silva
Indeed · HR
João Silva
Indeed · HR
